Bellman - Raffles

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THE ROLE

The Bellman is responsible for providing porterage services as well as creating an exceptional and memorable moments to all guests. The Bellman is required to demonstrate a pleasant and approachable demeanor during daily duties, has a guest centric approach in service delivery, embody a spirit of team work and a sense of responsibility to uphold the Raffles Brand. In joining the team for a pre-opening journey, the Bellman has to be ready to embody a tenacious and innovative spirit in building the team together with the leaders.

RAFFLES HOTELS AND RESORTS

An oasis for the well-travelled since 1887 reinterpreted for the 21st century traveler, Raffles has been synonymous with luxury, glamour and extraordinary service for well over a century. Born in Singapore, the brand has since extended its network all around the world, welcoming the influential community of each destination. Whether you come to drink, dine, celebrate or simply to unwind, the outstanding personalities working at Raffles know better than anyone else how to ensure that you “Arrive as a guest, Leave as a friend, and Return as family”.

KEY ROLES & RESPONSIBILITIES

• Takes responsibility and ownership in creating personal connections through emotional luxury between bellmen and guests
• Ensure that all guests’ luggage and items are received and delivered promptly and properly upon arrival and departure
• Deliver all guests’ luggage in an efficient and courteous manner ensuring no damage is caused to the items
• Ensure all mails and packages are delivered promptly and handled in a systematic and efficient way
• Maintains communication channels with all departments of the hotel
• Ready to undertake all roles and functions of the Bellman Team
• Assists other hotel department functions when the need arises
• Maintain inventory levels and general upkeep of equipment and operating supplies
• Upkeep personal grooming standards, ensure discipline, and efficiency of duties
• Training and coordination with supporting departments
• Intuitively anticipates through observation and interactions guests’ needs and wants and orchestrates unique experiences
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5-star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
• Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel
• Reports any suspicious behaviour of guests and staff to the Managers and Security
• Follows Hotel Evacuation Policy in case of an Emergency

PERSONAL ATTRIBUTES REQUIRED FOR THE ROLE

• Possesses strong interpersonal skills and ability to communicate in second language
• Manages all guests/team members’ needs with equal drive
• Carries an eye for detail and an approachable demeanor for all guests and team members
• Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism
• Self-driven approach to carry out assigned responsibilities
• Ensures security and confidentiality of guest and hotel information in accordance to company/country’s data security act
• High level of integrity, enthusiasm, dedication for continuous improvement
• Embraces change and open-minded in a dynamic work environment
• Has an understanding of the middle eastern clientele and culture
• Has an understanding of key stakeholders in the luxury travel space