Bell Captain

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Bell Captain

Directs and coordinates the delivery process to fulfill guests’ requests for amenities, luggage delivery, newspapers, mails and messages and other porter services.  Ensure the smooth operations at both lobby and driveway and also productivity and efficiency of Bellman

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Ensure timely delivery of guest luggage and guest items in a friendly and approachable manner to meet and exceed guest expectations. 
• Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service through follow-up. 
• Attend to all other guest requests as directed by Leaders, and according to Swiss Service 
• Acknowledge and communicate with Bell Persons via Mobitalk upon completion of assignments 
• Respond to all other requests in a timely manner 
• Ensure all job assignments are properly logged in respective logbooks 
• Ensure LQA service standards are in practice as set by the hotel at all times 
• Provide organized and seamless luggage service 
• Provide introductory explanation of room facilities  
• Able to provide information and assistance to guests as and when required 
• Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative 
• Supervises the Bell person, Doormen and Valets to ensure optimum operational standards 
• Ensure smooth flow of traffic at the driveway 
• Assist with any group luggage logistics 
• Issuance and control of walkie and master keys to colleagues on duty 
• Ensure all issuance of walkie and master keys are recorded 
• Buddy new colleagues as required and provide on job training 
• Perform manual wake-up calls for guests during night shift when required 
• Ensure timely deliveries of amenities to guests especially during the night shift 
• Conduct department briefings, checking on attendance and punctuality 
• Co-ordinate coverage for colleagues manning during breaks and meal time 
• Ensure grooming standard set by the hotel at all times 
• Ensure work areas are adequately stocked and inventory properly recorded and maintain good housekeeping of work areas 
• Efficient usage and upkeep of communication tools and equipment to enhance productivity of workflow 
• Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service 
• Maintenance of equipment (including signages/stanchions). 
• Maintain the inventory of amenities and collaterals and organize requisition. 
• May be tasked to perform Doorman or Bellman role when required 

Qualifications:

• Minimum GCE “O” Level with credit in English
• Minimum 2 years experience in the hospitality or service industry
• English with knowledge of second language preferred   
• Must be physically able to carry out duties of Bell Person 
• Guest focused with good communications skill 
• Guest oriented individual with pleasant and courteous disposition 
• Interaction and communication skills with people of all levels, computer literate and able to use the email & internet confidently 
• A team player and efficient worker 
• Flexible and adaptable  
• Possess good attitude and initiative 
• Possess integrity and honesty 

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/