Bell Attendant

Sofitel Al Hamra Beach Resort

• To be an ambassador of the Front Office and the hotel, in and outside the work place.
• To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.
• To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.
• To personally greet and escort the guests rather than pointing out directions.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To handle guest luggage and belongings carefully, to store them safely, avoiding damage or lost.
• To assist guests with room changes in coordination with the Front Office department.
• To deliver messages, mail, parcels, newspapers, etc. to guests and hotel departments as per departmental standards and procedures.
• To be aware of the room set ups and to inform the guests accordingly (rooming).
• To check the cars and rooms for forgotten items and to respect the Lost & Found procedures.
• To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.
• To properly use the supplies, equipment and to ask for requisitions accordingly.
• To assist the drivers, valet parking and doormen in the daily activity.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To call the supervisor or manager for advice in serious cases or if an approval is required.
• To be fully aware of and to report all guest comments or complaints.
• To be aware of all VIPs visiting or staying in the hotel.
• To ensure a proper use of the telephone etiquette as per Sofitel standards.
• To read and update the logbooks and to ensure a proper handover between the shifts.
• To strictly respect the keys handling procedures.
• To respect schedules, terms and deadlines as agreed with the Management.
• To be aware of the hotel outlet timings and promote the internal activities and events.
• To attend a daily line up briefing with the Concierge team to recapitulate tasks and activity.
• To share daily activity highlights with the supervisor, including internal and external guest opportunities.
• To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
• To carry out any other reasonable duties as assigned by the Concierge Supervisor and the Chief Concierge.