Banquet Manager

Welcome to the heart of hospitality at Mercure Sydney, the flagship hotel of the Mercure brand in Australia. As a large, dynamic hotel, we pride ourselves on offering exceptional experiences for our guests and are now seeking an enthusiastic and talented Event Operations Manager to join our team. With 517 beautifully refurbished accommodation rooms, 12 versatile conference spaces, and a variety of vibrant food and beverage outlets, Mercure Sydney is where your career in events management can truly flourish.

About the Role
As the Event Operations Manager, you’ll be the driving force behind the seamless execution of every event we host. From the moment the event is planned to the post-event wrap-up, you will ensure our clients experience flawless, memorable events that exceed expectations. Your leadership will empower a dedicated team to create extraordinary experiences for every guest, every time.

Key Responsibilities

• Serve as the main point of contact for clients, providing personalized service and ensuring their needs are met with excellence.
• Lead and inspire a team who are passionate about creating memorable guest experiences.
• Collaborate with the Event Sales team to align client expectations with operational planning, ensuring a seamless event experience.
• Oversee the day-to-day operations of events, ensuring smooth execution, adherence to timelines, and high levels of client satisfaction.
• Manage all logistical elements, including setup, event execution, and teardown, ensuring flawless coordination.
• Proactively address any challenges during events, ensuring minimal disruption and maintaining the event’s integrity.
• Evaluate each event’s success, gathering insights to continually improve the guest experience.
• Manage staffing needs, rosters, timesheets, leave planning, and payroll to ensure the team operates efficiently and effectively.
• Track key performance indicators (KPIs) to measure success and identify opportunities for improvement.
• Foster strong relationships with clients, vendors, and internal teams to ensure effective communication and collaboration across all event stages.

What We’re Looking For

• A minimum of 5 years of experience in event management or operations within a large venue, with a proven track record of successful event execution.
• Flexibility to work various shifts, including evenings and weekends, as dictated by event schedules.
• Strong leadership skills with the ability to motivate and manage a team.
• Exceptional organizational abilities and the capacity to thrive in a fast-paced environment.
• Proficiency in event management software and Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a keen attention to detail.

A Bachelor’s degree in Event Management, Hospitality, Business Administration, or a related field is highly regarded

Why Join Us?
At Mercure Sydney, we offer much more than just a job – we provide a chance to be part of something bigger. Here's what you can expect:

• Complimentary on-site parking.
• 50% off staff meals.
• Discounts on accommodation and dining at Accor properties worldwide.
• Access to industry-leading Accor training platforms.
• Work in a prime location with excellent public transport access.
• The exciting potential to grow your career within a large, internationally recognized brand.

If you're passionate about creating exceptional experiences and are ready to take the next step in your career, we’d love to hear from you.

Apply now to join the Mercure Sydney team and make your mark in the world of event management!

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.