Banquet Captain (Full Time)

Your Team and Working Environment

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities.  Edmonton's castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings.  At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Banquet Captain (Full Time)

The Banquet Captain is responsible for maintaining the high service standards of the Fairmont Hotel Macdonald.  The Banquet Captain is responsible for organizing and carrying out the functions of the Banquet Department.  These functions may include but are not limited to, staffing, scheduling, inventories, ordering, BEO updates, reviews and meetings, Banquet Invoice tracking, Billing and review, coaching and counseling, room set-up prep, room break-down prep, and other Banquet management related responsibilities.

What you will be doing:
Reporting to the Director of Banquets , responsibilities and essential job functions include but are not limited to the following:

• Maintain close guest contact and banquet staff contact
• Clearly communicate verbally and in writing with Banquet staff, kitchen staff and other hotel departments
• Make management decisions in the best interest of the hotel and the guest
• Review and maintain high quality of set-up, service and follow-up for Banquet events
• Accurately tally beverage consumption sheets in a timely manner
• Accurately and efficiently process Banquet checks (post, client signatures, close and process)
• Abide by Banquet service standards
• Direct multiple events at the same time
• Lead Banquet Servers, Housemen and kitchen personnel in teamwork
• Train and follow up on service standards
• Provide excellent overall design and décor of banquet space, even in the absence of client provided supplies
• Secondary skills such as bartending, serving, room set-up and break-down
• Other duties as assigned

SUPERVISORY RESPONSIBILITES

• Directly supervises Banquet Servers, Banquet Housemen and Banquet Bartenders, alone or in tandem with other Banquet Captains and the Director of Banquets or the Assistant Banquet Manager.

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 50 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs, and ramps.

Your experience and skills include:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Previous leadership experience required (in a Event operations setting).
• Ability to work under pressure in fast paced environment.
• Strong interpersonal and problem-solving abilities.
• Working Knowledge regarding labor forecasting, scheduling and expense forecasting is an asset.
• Strong interpersonal and problem-solving abilities.
• Computer knowledge in Microsoft Window applications required.
• University/College degree in a related discipline an asset.
• Highly responsible & reliable.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

What’s in it for you:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees 
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees 
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide 
• Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support  
• Learning programs through our Academies designed to sharpen your skills 
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit

Hourly Rate Range: $19.51 - $20.51 CAD Gross per hour

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/