Associate Director of Sales

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.   

• Direct and manage all sales activities to maximize revenue potential for Group, Business and Leisure Travel business. 
• Oversee daily Business Review meeting, sales meetings, training and other sales related meetings as required.
• Review all group contracts for turnover to Event Services.
• Carry an individual goal as part of the team
• Oversee/manage the process of::
  • Monthly, quarterly, annual goal-setting
  • Sales funnel review
  • 90-day and annual employment reviews for direct reports
  • On boarding and training plans for new sales team members
  • Monthly group review with Revenue Management / DOSM
  • Contract negotiation
  • Team goal setting
  • Any reporting required for hotel / ownership meetings
• Contribute to the process of:
  • Monthly forecasting, group revenues
  • Group rate determination
  • Annual rooms revenue budget
  • Annual marketing plan
  • Action plan review with DOSM 
  • Projects and additional areas of focus in collaboration with DOSM. 
• Work with other departments within the hotel to provide quality service to customers.
• Attend trade shows, community events and industry meetings.
• Maintain knowledge of market, competition and customers.
• Deputize for the Director of Sales & Marketing in their absence

• University/College degree and/or experience in a related discipline preferred\
• + years’ experience as a Group Sales Manager in a similar sized luxury hotel with experience in leading a team
• Strong interpersonal and problem solving abilities
  • Ability to articulate the strengths of the hotel and match with the needs of the customer
• Guest focused with a passion for service excellence
• Works well under pressure in a fast paced and constantly changing environment
• Strategic mind looking to advance the hotel’s revenue targets
• Analytical and detail orientated
• Ability to multi-task
• Strong selling skills to include negotiation and the closing process
• Knowledge of Opera or Property Manager, Microsoft Office and Windows XP preferred
• Ability to work independently and prioritize responsibilities

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.