Assistant Reservation Manager

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The Assistant Reservations Manager supports the Reservations Manager in ensuring the smooth operation of the Reservations Department, contributing to optimal occupancy, revenue performance, and exceptional guest experience in line with Accor and Mövenpick brand standards.

The role focuses on accurate reservation handling, effective inventory management, and close coordination with Front Office, Sales, and Revenue teams to meet operational and commercial objectives.

Key Responsibilities:

• Ensure the daily operations of the Reservations Department run smoothly — manage departmental checklists, monitor tasks and ensure timely completion and review
• Maintain strong coordination with other hotel departments (Front Office, Groups/Events, Sales/Revenue, and others) to align room allocations, group reservations, room-blocks, pick-up lists, and guest needs
• Monitor room inventory, room-block allocations, and collaborate with the Groups Department for group bookings, rooming lists, and adjustments as needed
• Handle guest enquiries, reservation requests, modifications, cancellations — including from travel agents, corporate accounts, OTAs and direct channels — ensuring accuracy, timely response, and excellent guest communication
• Prepare and submit regular reports (daily, monthly or as required) on reservations performance to senior management/administration
• Ensure compliance with all hotel policies and standards (brand standards, hygiene/safety where applicable, data privacy for guest information)
• Perform any other duties as assigned by management, especially in support of operational and guest-experience goals

• Degree or diploma in Hotel Management, Hospitality, Business Administration or related field
• Minimum 3 years’ experience in hotel/resort operations, ideally in a Reservations Supervisor or similar role in a luxury hotel/resort environment
• Strong knowledge of global distribution/reservation systems (e.g. PMS such as “Opera”) and proficiency in standard office software (e.g. Microsoft Office)
• Excellent communication skills (written and verbal), customer-service orientation, ability to interact professionally with guests, travel agents, corporate clients
• Good organizational, multitasking, detail-oriented, time-management and prioritization skills