Assistant Reservation Manager

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

WHAT WE EXPECT OF YOU:

MAIN DUTIES AND RESPONSIBILITIES:   

• 1. • Managing staff and ensuring smooth day to day activities for reservation department
     • Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.
     • Planning and using efficient organizational skills to run the daily operation.
     • Supervising on-the-job and weekly training held by team leader for all staff.
     • To keep reservations staff informed on all changes or developments within the hotel and the company.
     • To spot-Check reservations made the previous day and Check all VIP arrivals
     • Training, developing, and motivating staff to increase productivity.
     • To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.
     • Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
     • Having a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.
     • Assisting to Reservations Manager/ Director of Revenue, for preparing necessary reports, documents, duty roster and for other tasks might be required by management.
     • Understands and utilizes a consistent approach to selling in order to support the sales team.
     • Ensures a sales attitude is adopted
     • Ensures and maintains the security of information relating to customers and personnel in the hotel.
     • Complies with all company policies and procedures relating to guest services and all systems.
     • Computer literate with excellent written and oral proficiency
     • Sound knowledge of English language
     • Tactful and patient.
     • Able to communicate clearly and willing to help others
     • Flexible and diplomatic when dealing with demanding and unreasonable guests
     • Carry out any other reasonable task (which may not be stated here) as requested.
     • Assist in Task Force Teams for new openings.

• Previous experience of the same position or as Reservations Supervisor preferred
• Bachelor’s Degree or Diploma in Hospitality Management
• Knowledgeable in Microsoft Windows applications and Opera PMS is an advantage
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to handle many conflicting priorities at the same time
• Minimum one year experience with the same position in a 5 star hotel and University degree