Assistant Operations Manager - Lounge

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.

Accor is in partnership with one of the world’s leading airlines, manages the Lounge operations at Changi Airport. We are seeking a proactive and service-oriented Assistant Operations Manager to join our team. This role oversees the Food & Beverage and Housekeeping functions, coordinates facilities maintenance, staff leadership, and ensures exceptional guest satisfaction. They will play a key role in upholding exceptional hospitality standards while ensuring seamless operational excellence throughout the Lounge.

Key Responsibilities

Food & Beverage Responsibilities

• Provide efficient, friendly, and professional food and beverage service to all guests.
• Ensure effective rostering for all Food & Beverage lounge operations as required
• Induct new staff into the team, department and Lounge in the first week of their 
  employment following guidelines.
• Liaise with kitchen staff regarding lounge products, ensuring quality and quantity standards are maintained.
• Carry out food and beverage stock and amenity orders as required.
• Maintain hygiene standards for food handling and presentation as prescribed by local and airport authorities, in accordance with Lounge and food safety plans.
• Ensure staff are competent in menu and beverage knowledge.
• Ensure all mise-en-place is completed prior to guest arrival and maintained throughout the day.
• Lead by example when attending to guest requests and strive for total customer satisfaction.
• Entertain guests and provide positive interaction when appropriate.

 Housekeeping Responsibilities

• Lead, train, schedule, and evaluate housekeeping staff to maintain high cleanliness and hygiene standards across all lounge areas, including shower suites and public spaces.
• Ensure effective rostering, proper implementation of housekeeping procedures, and compliance with health, safety, and luxury hospitality standards.
• Monitor and manage cleaning supplies inventory to maintain adequate stock levels.
• Address guest feedback or complaints related to housekeeping promptly and professionally.
• Conduct regular inspections of nap rooms, toilets, public areas, and back-of-house spaces to ensure cleanliness and maintenance.
• Follow company environmental procedures to reduce waste and minimize environmental impact.

• Possess Diploma/higher education qualification in Tourism/Hospitality or equivalent 

• Minimum 3-years related experience preferably in Hospitality/Hotel/Lounge/F&B operations including management experience in facilities management and housekeeping preferably. 

• Applicant should possess a valid WSQ Food Hygiene certificate for this role 

• 5 day work week
• 44 hours per week
• Competitive benefits
• Travel-related perks.
• Uniforms provided.
• Training and career development opportunities.
• Supportive and multicultural work environment.

Our culture of inclusion welcomes everyone regardless of race, gender and background.