Assistant Manager

Are you ready to step into an exciting role where every day is different, fast-paced, and full of opportunities to shine? We're on the hunt for an energetic and passionate Assistant Manager to join our Mercure Sydney Bankstown hotel family! This role is all about creating memorable guest experiences, motivating our incredible team, and helping us keep everything running smoothly—day and night!

Who We Are:

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits. 

What will you be doing?

• Assist and oversee the day-to-day operations of the hotel team
• Supervise and monitor hotel team members with true leadership ability that motivates the entire team
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/ Front Office Manager with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests.
• Respond to and coordinate emergency situations.

Your Skills and experience include:

• Relevant experience in the hotel industry.
• Previous Duty Manager, Assistant Manager or strong Front Office Supervisor
• Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera Cloud.
• Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
• Ability to navigate through change and provide quick thinking solutions should problems arise
• Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
• Clear and confident communication skills – both written and verbal 
• Hold a valid Responsible Service of Alcohol certificate, First Aid & Food Safety Supervisor, or willingness to obtain.
• Availability to work a rotating roster including mornings, evenings, overnights and weekends. 

What’s in it for you

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed! 

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.