Assistant Manager - Housekeeping

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Main Duties:

Administration

• Statutory Requirements: Ensure that all departmental statutory requirements are adhered to.
• Departmental Systems: Ensure implementation of departmental systems set up by Executive Housekeeper. Suggest any improvements if possible.
• Preparation of Gate Passes for Lost & Found items for Executive Housekeeper to sign.

Customer Service

• Track Guest Satisfaction scores on a weekly basis and focus on areas of deficiency
• Meet with guests on a regular basis to ascertain their views on services of the department.

Financial

• Ensure all ordering is within the stipulated budget.
• Carrying out periodic inventories for linen and supplies and collating the same.
• Verify all outsourcing bills before presentation to the Executive housekeeper.

Operational

• Ensure correct planning of staff duties via the duty roster
• Ensure that all departmental processes are correctly carried out by the team leaders
• Oversee the ordering and distribution of operational supplies

Personnel

• Assist the Executive Housekeeper in selection of team leaders and associates
• Attend briefings on a daily basis and ensure departmental training plans are adhered to.
• Address any associate that team leaders are unable to handle.
• Ensuring redressal of any associate complaints / issues

Training

• Responsible for conducting all departmental trainings & ensuring compliance with all departmental SOP’s and quality standards.
• Delegate appropriately, duties & responsibilities to equipped and resourced employees, nurturing & developing them whilst ensuring standards of operation & safety are maintained.
• Instill the Training philosophies of the company and work closely with the Asst. Manager Human Resources developing departmental trainers, ensuring that all supervisors take an active role in the training and development of employees.
• Develop and assist in training activities focused on improving skills and knowledge.
• Ensure employees have a complete understanding of rules and regulations, and that behaviour complies.

Occupational Health & Safety:

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

QUALIFICATION STANDARDS

EDUCATION & SKILLS

• College degree preferred with emphasis in Hospitality
• Ability to speak English and Spanish
• Computer knowledge (windows platform)

EXPERIENCE

• At least 2 years’ experience in supervisory/management position in Housekeeping
• Hospitality experience preferred