Assistant Housekeeping Manager

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By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

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Key Responsibilities:

• Works independent and liaises with shared services teams on a daily basis when applicable. Attending of daily operational briefings and meetings.
• Manage rotational or periodic cleaning programs and regular inspections of suites, rooms and adjoining public areas.
• Check suites after supervisor and attendant and provide performance feedback and corrections to ensure all standards are met. This spot check may either be following a routine check out suite cleaning, in house guest suite cleaning or turn down service.
• Ensures that VIP arrivals and in-house requirements are dealt with, including final VIP suite inspection and amenity check.
• Liaise with Front Office for special requests.
• Maximize suite inspection productivity to enhance high standards of cleanliness and minimize outstanding defects and repairs.
• Issue a weekly action item list with outstanding defects and cleanliness matters for faster follow up by respective departments.
• Ensure clean, safe and pleasing environment for guests within suites and adjoining public areas.
• Escalate, establish with the assistant Director HK, implement and monitor the maintenance and repair program of guest suites and adjoining public areas. Ensure that repair requests are being processed and monitor response times. This includes the daily monitoring of suites as those have to be kept to a minimum.
• Follow and escalate energy conservation procedures for guest suites and public areas in conjunction with Chief Engineer.
• Liaise to monitor and control inventories, consumption and wastage of equipment, guest supplies, cleaning supplies and linen supplies. Anticipate revenue/cost problems within areas of responsibility.
• Recommend the timely replacement of guest suite and public area supplies and equipment.
• Assist the Assistant Director of Rooms in the annual budget preparations.
• Maintains a positive, cooperative work environment between/with all related departments and management. Leads by example.
• Assist in training of team members pertaining to equipment handling, cleaning techniques and chemical use.
• Maintain close liaison with all departments to have a good understanding of other departments’ operational flows.
• Personally, demonstrate a commitment to guest service by responding promptly to any guest needs with an interest and concern in satisfying every guest and internal customer.
• Anticipate guest needs, respond promptly and acknowledge all guest, maintain positive guest relations and ensure guest satisfaction at all times.
• Propose and initiate new services and products for our guests when approved.
• Keep informed of new techniques and trend all time.
• Develop and demonstrate his/her creativity at all time.
• Respect the privacy of personal guests’ information.
• Share experience and best practice.
• Never request favors/tips from guest.
• Perform any other reasonable duties as required by the department head from time to time.

Qualifications:

• Postgraduate qualification in Hotel Management with a diploma or equivalent certification.

• Minimum 4 years of experience in a similar role.

• Strong proficiency in Microsoft Office, particularly Excel and Word, with good computer and account skills.

• Sound knowledge of business practices, people management, and hotel standards (FLHSS, Raffles & Fairmont values).

• Excellent English communication skills, professional appearance, and positive attitude.

• Strong management, multitasking, and teamwork abilities in a fast-paced environment.

• Knowledge of floral decoration, materials, fabrics, flooring, and current trends/techniques.

• Ability to interact with guests respectfully and efficiently, with strong attention to safety.

• Physically able to work across hotel areas, use office equipment, and respond to visual and auditory cues.