Assistant Housekeeping Manager

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

To assist the Housekeeping Manager in driving the performance of the department, to ensure the highest possible standards of customer service for guests, members and the general public. To maintain the standards, safety, and quality of service as set out in the department SOP.

• Deputise for the Housekeeping Manager in their absence, ensuring seamless operations and decision-making
• Maintain high standards of cleanliness and hygiene in all areas, regularly monitoring quality and implementing improvements as needed
• Assist in controlling payroll, ensuring productivity and effective rota management in line with business needs and budgets
• Manage stock levels of linen and cleaning supplies, overseeing deliveries and maintaining secure storage
• Ensure adherence to security, privacy, and health and safety procedures, including proper key management and risk assessments
• Monitor and improve delivery of brand standards and SOPs, addressing guest feedback and resolving issues promptly
• Support recruitment, employee relations, and team welfare, including conducting appraisals and delivering departmental inductions
• Assist in team development, ensuring completion of training matrices and attending relevant meetings and training courses
• Maintain professional standards of dress code and behaviour, demonstrating courtesy in all interactions with guests, members, and staff
• Collaborate with other departments to ensure smooth interdepartmental operations and guest satisfaction
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain cleanliness standards
• Implement and monitor environmentally friendly practices within the housekeeping department, including proper waste management and use of eco-friendly cleaning products
• Assist in preparing and managing departmental budgets, identifying areas for cost savings and efficiency improvements
• Participate in the development and implementation of new housekeeping procedures and technologies to enhance operational efficiency

• 2–3 years of proven experience in a similar housekeeping supervisory role ideally within a luxury or high‑volume environment.
• Strong knowledge of cleaning standards and procedures
• Understanding of health, safety, and COSHH requirements
• Ability to lead, train, and motivate housekeeping team members
• Good organisational and communication skills
• Familiarity with housekeeping systems and operational processes
• High attention to detail and commitment to brand standards

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people