- Vollzeit
- Festanstellung
- PULLMAN
- Rooms
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Pullman Bali Legian Beach, South Kuta, Indonesia
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REF53394G
Assistant Guest Experience & Loyalty Manager
Region
MEA SPAC
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Pullman Bali Legian Beach is a beach front resort in a urban chic style, located between the exciting Kuta and Legian Beach, only 20 minutes drive from Ngurah Rai International Airport.
The hotel offers 365 beautiful, spacious rooms & suites. While for business purpose, ballroom and meeting rooms are available for conference up to 350 guests.
Ensure the smooth and efficient daily operation of the Guest Experience department.
• Oversee the implementation and compliance of brand standards, including Leading Quality Assurance (LQA) audits.
• Manage guest feedback platforms (e.g., TrustYou, RPS) to monitor satisfaction and identify improvement areas.
• Drive loyalty program performance by achieving ALL enrollment targets and increasing member engagement.
• Enhance guest experiences through proactive engagement and seamless service recovery.
• Manage and ensure the successful execution of the guest loyalty program to build strong relationships with loyal guests and VIPs.
• Collaborate with all Heads of Departments to address guest feedback and ensure excellent service delivery.
• Foster a guest-centric culture within the team through training, coaching, and motivation.''
2 years experience at the in position in 5 stars International Hotel Chain
Very good communication skills
Diploma in Hospitality
Strong Leadership
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
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