Assistant Executive Housekeeper

A unique opportunity has emerged for an Assistant Executive Housekeeper to join the heart of Rimrock Banff, Emblems Collection. 

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

As Assistant Executive Housekeeper, you are a driving force behind daily excellence. You support the Executive Housekeeper in shaping a high-performing department where operational discipline, personalized luxury, and people leadership intersect. This role blends strategic thinking with hands-on execution, ensuring the department operates efficiently while continuously elevating service standards. 

This position is ideal for a leader who thrives in fast-paced environments, enjoys managing multiple priorities, and brings both technical rigor and decisive leadership to their work. You move quickly, think analytically, and never compromise on quality. 

Start Date: February 2026
Contract Type: Permanent
Salary: $60,000 - $70,000 per year, dependent on level of experience 
 

Key Responsibilities 

Operational Leadership & Execution 

• Partner closely with the Executive Housekeeper to manage daily housekeeping operations, balancing efficiency with elevated guest service. 
• Oversee room readiness, turndown service, and public area presentation to ensure consistency and excellence across all shifts. 
• Step confidently into departmental leadership in the absence of the Executive Housekeeper, maintaining continuity of standards, expectations, and culture. 
• Maintain tight operational control, ensuring work is completed accurately, on time, and in line with brand standards. 

People Leadership & Performance 

• Coach, motivate, and challenge supervisors and attendants to deliver high-quality, consistent results. 
• Set clear expectations and hold teams accountable through direct, factual, and results-oriented leadership. 
• Identify performance gaps quickly and implement corrective actions with urgency and precision. 
• Foster an engaged, empowered culture built on pride of work, accountability, and professional growth. 

Scheduling, Labour & Resources 

• Oversee scheduling, labour deployment, and time management to align operational needs with business demands. 
• Monitor labour productivity and efficiency, adjusting plans quickly to respond to changing priorities. 
• Manage supply requisitions and inventory controls to ensure resources are available, cost-effective, and aligned with operational needs. 

Quality Control & Inspections 

• Conduct detailed inspections with a keen, analytical eye, ensuring brand standards are consistently upheld. 
• Identify trends, risks, or recurring issues and take decisive action to correct them. 
• Anticipate guest expectations and proactively address opportunities to enhance the guest experience. 
• Ensure compliance with health, safety, sanitation, and regulatory requirements. 

Strategy, Improvement & Decision-Making 

• Analyze existing systems, processes, and workflows to identify opportunities for improvement. 
• Contribute to the development and implementation of new ideas, systems, and efficiencies. 
• Make swift, calculated decisions grounded in data, standards, and business priorities. 
• Balance innovation with risk management, ensuring changes are well-considered and controlled. 

What You Bring 

• Leadership experience in housekeeping or operations within a luxury or high-standard hospitality environment. 
• Strong analytical and technical skills with the ability to manage complex, fast-moving operations. 
• Proven ability to lead with authority, clarity, and accountability. 
• Comfort managing multiple priorities simultaneously while maintaining high quality standards. 
• Strong attention to detail, discipline, and respect for established rules and procedures. 

Bonus If You Bring 

• Experience supporting large or multi-layered operational teams. 
• Strong labour management and scheduling expertise. 
• Experience stepping into senior leadership roles during absences or transitions. 
• Exposure to process improvement or operational change initiatives. 

Who You Are 

You are driven, and decisive. You thrive under pressure and move comfortably at a faster-than-average pace. You enjoy managing complexity, taking initiative, and pushing work forward without losing sight of quality. 

You are analytical and exacting, with a strong need for structure, clarity, and results. You lead from the front, set high standards, and expect the same from others. Delegation requires trust, and trust is earned through demonstrated competence and follow-through. 

You are focused on outcomes, motivated by progress, and deeply committed to delivering work that is done right, and done well. 

Lead with drive. Execute with precision. Stay moved. 

Physical Demands 

• Continuous movement throughout guestrooms, public spaces, and back-of-house areas. 
• Ability to perform detailed inspections and respond quickly to operational needs. 
• Extended periods of standing, walking, and active problem-solving. 
• Capacity to maintain focus and decision-making accuracy in a fast-paced environment. 

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Job Perks & Benefits: 

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler. 
• One complimentary buffet meal per shift in our staff cafeteria. 
• Subsidized shared Staff Accommodation. 

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com. 

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met. 

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward. 

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness. 

Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age. 

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate. 

Together, we build a workplace where belonging isn’t just possible, it’s expected. 

Be you. Be bold. Stay moved. 

#CWMRLeadership