- Vollzeit
- Festanstellung
- Rooms
- ACCOR
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MERCURE KATHMANDU SUKHEDHARA HEIGHTS, Kathmandu
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REF41843F
AM - Housekeeping
Region
MEA SPAC
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Leadership and Staff Management:
- Assist in managing, supervising, and training the housekeeping team, including room attendants, public area attendants, laundry staff, and supervisors.
- Lead by example, ensuring that all housekeeping staff understand and adhere to the hotel’s luxury standards and service protocols.
- Develop and manage staff schedules, ensuring appropriate staffing levels to meet the demands of the hotel.
Daily Operations:
- Oversee the day-to-day housekeeping operations, ensuring that all guest rooms, suites, public areas, and back-of-house areas are cleaned, maintained, and presented to the highest standards.
- Conduct regular inspections of guest rooms and public areas, ensuring that they meet or exceed the hotel’s cleanliness and presentation standards.
- Address guest complaints or requests promptly, ensuring a swift resolution that maintains the hotel’s reputation for excellence.
Inventory and Supplies Management:
- Assist in managing the inventory of linens, cleaning supplies, and guest amenities, ensuring that stock levels are maintained without exceeding budgetary constraints.
- Coordinate with suppliers to ensure the timely delivery of high-quality supplies and manage the storage and organization of these items efficiently.
- Monitor usage and minimize waste, ensuring cost-effective operations while maintaining luxury standards.
Quality Assurance:
- Implement and maintain strict housekeeping procedures and standards to ensure consistency across all areas of the hotel.
- Support ongoing staff training programs, focusing on luxury service delivery, attention to detail, and guest interaction.
- Work closely with the Housekeeping Manager to review and update cleaning protocols, incorporating best practices and new industry trends.
Health, Safety, and Compliance:
- Ensure that all housekeeping activities comply with health and safety regulations, including the correct and safe use of chemicals and cleaning equipment.
- Conduct regular safety audits and ensure that all housekeeping staff are trained in and adhere to safety protocols.
- Collaborate with the maintenance department to address any safety or maintenance issues promptly.
Guest Relations and Service Excellence:
- Engage with guests to ensure their satisfaction with housekeeping services, addressing any special requests or concerns with professionalism and discretion.
- Implement guest feedback to continuously enhance service quality, contributing to an exceptional guest experience.
- Coordinate with the Front Office, Food & Beverage, and other departments to ensure seamless service delivery.
Administrative Duties:
- Assist in maintaining accurate housekeeping records, including staff attendance, inventory logs, maintenance requests, and quality control reports.
- Support the preparation of reports on departmental performance, including budget adherence, staff productivity, and guest satisfaction metrics.
- Participate in management meetings and contribute to strategic planning for the housekeeping department.
Team Collaboration:
- Work closely with other departments, such as Front Office, Food & Beverage, and Maintenance, to ensure the hotel operates smoothly and guest expectations are consistently exceeded.
- Step in to manage the housekeeping department in the absence of the Housekeeping Manager or Executive Housekeeper.
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