Airport Representative

Step into paradise at the 5-star Mövenpick Resort Waverly Phu Quoc – the fun-filled destination for lifestyle escapes. Whether you are looking for a family adventure, a romantic getaway or a group incentive trip, you will find everything you need right here at our family-friendly resort in Phu Quoc.

All 305 rooms have been designed in a contemporary style using a subtle blend of soft, refreshing tones and an element of natural touches. The private balcony overlooking to the ocean is where you enjoy the spectacular sunset.

Our culinary team invites you to embark on a culinary journey by exploring the restaurants, bars offering our signature dishes, innovative cocktails and “Chocolate Hour“. Immerse in the pool, have the ultimate fun with Foam Party or unwind with a massage and simply enjoy the tranquil surroundings. We can guarantee that you will have a memorable island experience when staying with us.

Mövenpick Villas & Residences Phu Quoc are located within the Mövenpick Resort Waverly Phu Quoc and guests can enjoy the facilities throughout the complex. Our 79 villas with private pool & 329 spacious residence apartments, fridge & private balcony are the place for people who enjoy their holiday in style!

At Mövenpick Resort Waverly Phu Quoc, we make moments.

• Project a first positive impression of the Hotel to arrival guests by extending a warm welcome and provide any required assistance.

• Maintain detailed knowledge of all facilities and services offered by the hotel.

• Communicate with Front Office team on shift and any other Department for all guests to be welcomed at the airport and ensure transportation is arranged.

• Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities.

• Assist departing guests in pre check in, ticketing and baggage clearance.

• Maintain a good relationship with airline personnel, immigration and custom officers.

• Provide every assistance to passengers affected by layovers.

• Maintain appropriate standards of conduct, dress, hygiene, uniform and appearance.

• Establishes and maintains effective employee relations.

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features.

• Attend all briefings, meetings and trainings as assigned by management.

• Report for duty on time wearing clean and complete uniform at all times.

• Maintain a high standard of personal appearance and hygiene at all times.

• Perform any other duties which may be assigned by the management.

• Minimum 1 year of experience in a similar capacity or minimum 2 years of experience in the area of guest services
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage.