Sustainability Manager

Raffles is a brand among the Accor group. In most of its locations, Raffles has a long history of making the most of major landmarks, embedded in the local heritage of each country. Raffles Hotels create a well-balanced bridge between local communities, heritage, and the environment. Through the Raffles brands, the historical buildings enjoy a new life thanks to renovations that helped create refreshed luxurious accommodations that benefit from a better sustainable performance thanks to their new eco-design. These sensitive, high-quality, and sustainable repairs and enhancements are provided by the brand in areas of high historic significance.

Responsibilities

• Leads the sustainability efforts of the Hotel with the General Manager and Hotel Manager overseeing the activities and projects.

• Ensures that the elimination of Single Use Plastic is achieved 100% and sustained, maintained.

• Conducts audits to ensure compliance at all times with the Raffles Brand Guidelines.

• Liaises between Corporate Office and the Hotel for matters relating to Sustainability.

• Coordinates and communicates with other Departments on new directions and initiatives and ensures compliance and adherence to standards.

• Ensures that the Hotel is compliant with the standards and is certified by an accredited Sustainability certifying body.

• Reports the Hotel’s sustainability and Environmental performance and data both internally and externally as required, this includes both internal and external stakeholders such as customers, suppliers, and community organizations.

• Establishes Sustainability partnerships with external organizations, companies, and local government units whenever feasible, by identifying potential partners, initiate contact, explore collaboration opportunities, create a partnership agreement, and continuously monitor and communicate progress towards shared Sustainability goals.

• Identifies areas of improvement in regard to the organization’s Sustainability practices and improve current practices and develop/ implement new practices :

• Energy efficiency improvements, green energy sourcing
• Sustainable F&B (food waste management, food sourcing, food trends)
• Plastic pollution reduction
• Diversity & Inclusion
• Support to local communities & charities
• Biodiversity protection 

• Train staff at all levels on environmental issues and good practices

Other Involvement

Adheres to and promotes the Company’s Health & Safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures

Main Complexity/Critical issues in the Job

• The ability to manage projects strategically, while being hands on and detail-oriented, acting as a catalyst for making things happen
• Capacity to work independently with various stakeholders.
• Coordinate, communicate and get buy-in from the different stakeholders with various levels
• The ability to influence stakeholders
• Act as a role-model and inspire behavioral change
• Lead and foster excellence and innovation.
• Passionate and dedicated to sustainability and environmental initiatives.

Dimensions (KPIs)

• Annual Green Globe Certification.
• Data collection and submission in Accor systems.

Profile, Knowledge and Experience

• Bachelor’s Degree in Hospitality, Environment, Sustainability or related areas.
• Strong user knowledge of Microsoft Outlook and Microsoft Office tools.
• Minimum of 2 years of relevant experience in Hospitality or Sustainability Position.
• Proficient in English language (verbal & written).

• Strong interest for luxury hospitality.

• Passing on your passion to customers.
• Solid general knowledge in luxury.
• Attention to details.

Competencies

• Fluent in English Communication Skills (Oral & Written)
• CSR :
  • knowledge of global and local regulations around sustainability
  • capability to understand and analyze sustainability-related data
  • capability to assess sustainability impacts
• Budget management.
• Project management: experience in leading a project team around sustainability-related topics
• Analytical
• Team Player
• Able to influence
• Detail-Oriented
• Innovative, Creative
• Organized
• Accountable
• People-oriented
• Multidisciplinary, Multi-tasked
• Passion for people and for best-in-class service

Competencies

• Good interpersonal skills with ability to communicate with all levels of colleagues.
• Service oriented with an eye for details.
• Multicultural awareness and able to work and thrive within a culturally diverse environment.
• Good presentation and influencing skills.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative under dynamic environment.
• Self-motivated and energetic.
• Leads to constantly improve the guest and colleague service experience.
• Leadership skills required – collaborative, enabling, and entrepreneurial.
• Demonstrates sophistication, humbleness, personality, charisma, confidence, professional etiquette and competencies.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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