Overnight Public Spaces Supervisor

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Memorable experiences for our Guests and Colleagues are the essence of being a Leader with Fairmont Hotels & Resorts. As a Housekeeping Overnight Public Spaces Supervisor, your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a “fun” place to work.

Starting Rate: $25.38 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $30.17.

Job Duties Include:  

• Lead and supervise the overnight housekeeping team from 10:30 PM to 7:00 AM, ensuring cleanliness of public spaces, spa, and restaurants
• Perform and oversee detailed cleaning tasks including floor care, dusting, polishing, and washroom sanitation
• Clean and prepare Food & Beverage outlets and delis for the following day’s operations
• Support, coach, and monitor performance of colleagues, ensuring daily priorities are communicated
• Address guest concerns promptly, report maintenance issues, and follow all safety and sanitation protocols

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs
• Kneeling, pushing, pulling, lifting
• Using floor cleaning machines / Shop vac and Buffers etc
• Occasional ascending or descending ladders, stairs and ramps

Your Skills and Qualifications:

• Proficient in English (verbal and written)
• Minimum 1 year of supervisory experience in hotel housekeeping
• Experience with Hotel Property Management Systems (e.g., Micros-Fidelio)
• Proven ability to train and coach staff
• Strong organizational and communication skills
• High attention to detail with ability to work efficiently and independently

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com