Job Description

Assign sufficient manning to cater for daily operational needs
Planning of VIP arrivals and departures and ensuring operational efficiency
Develop and maintain strong guest relationships to ensure guest loyalty
Handle guest issues when needed
Plan and review rosters to ensure productivity goals are met
Conduct audit checks on service standards and ensure compliance with hotel standards
Ensure operations are in order, guests assistance required is rendered accordingly and hotel’s service standards are met
Responsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained in Guest Satisfaction system
Facilitate preventive maintenance program with housekeeping and engineering
Work with the Revenue, Reservation and Sales Manager to ensure strategies are in place to maximize revenue opportunities
Track and Forecast daily, weekly and monthly Of Loyalty Program
Planning, reviewing, training, monitoring, evaluation and counseling of employees
Handling and investigation of guest requests/complaints
Counseling and disciplinary action for colleagues non-compliance with procedures and behavior
Attend any department and operational meetings
Ensure grooming standard set by the hotel at all times
Ensure work areas are adequately stocked and inventory properly recorded
Ensure department compliance with safety and security procedures at all times

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

List #1

Front Office Manager