Villa Attendant

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. 

Set above Jimbaran Bay, Raffles Bali is a place of quiet grace where nature, space and service come together with ease. Spanning 23 hectares, with more than half preserved as greenery, the resort offers both ocean views and lush landscapes, a balance of openness and tranquillity. Recognised with many international awards, it is celebrated for its design, wellbeing philosophy and thoughtful service. Conveniently close to the airport and supported by an onsite heliport, the resort remains serene and secluded. Each of the 32 villas features a private pool and garden, shaped for light, breeze and calm. Guided by the Raffles Butlers, experiences unfold gently, from the Botanical Tour and Birds and Butterflies Watching to cultural activities that reflect the island’s heritage. Here, time softens and every gesture is crafted with care, an invitation to experience Bali through the enduring grace of Raffles.

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Responsible for cleaning and maintains all assigned guestrooms and areas, and respond to guest requests ensuring maximum guest satisfaction in line with applicable norms and standards and the rules of safety and hygiene accordance to Hotel established standards. 

Support the preventative maintenance program and energy conservation. And would be responsible for maintaining all regulatory requirement in the resort 

General Duties  

• Attend daily briefing conducted by supervisor  

• Receive work assignment from supervisor and check for room status  

• Cleans and tidy up guest rooms, bathrooms and common areas in line with the brand's standards, the rules of hygiene and cleanliness and the procedures  

• Checks that equipment is in good working order, informing the supervisor of any damage of equipment  

• Ensures that guest amenities and supplies in the rooms is complete and re filled  

• Responsible for room key according the section assign and proper record for receive and return back the room key  

• Report any discrepancies in room status to supervisor.  

• Report all lost and found items, following the standard procedures.  

• Report to supervisor any repair or maintenance work that may be needed in the guest room.  

• Complete special daily assignment.  

• Responsible for cleanliness of room pantry, trolley linen stock, room supplies stock and clear up rubbish  

• Update room status to “clean” at each room has been done for cleaning  

• Checking check out room and report any missing or damage item by guest to front office and supervisor  

• Liaise with laundry for any guest laundry/dry cleaning to be picked up 

• Report any guest complaint and accident to supervisor  

• Report any safe deposit box open in occupied room to supervisor for further follow up  

• Report DND Rooms which cannot be cleaned until at 02.00 PM to supervisor for further follow up  

• Report any suspicious person in the hotel to supervisor  

• Observe guest’s habit or preference and note it on the form for personalized room arrangement and provide amenities according to guest preference  

• Informs and liaise with in villa dining for taking out trays from the room.  

• Ensure that building, M&E facilities not damage during cleaning process  

• Responsible on regular inventory of all linen, room supplies, guest supplies and other equipment which are related to work area and maintenance the accuracy of data given to superior.  

• Complete turn down service accordance to hotel standard  

• To provide the best stay experience for guest by providing the highest level of cleanliness and service to guest at all time in guest room as well as in public area

Knowledge and Experience 

• Diploma Degree in Hospitality   

• Minimum of 2 years relevant experience in Housekeeping at Luxury Property 

• Villa experience is a must 

• Knowledge of cleaning product and hygiene rules 

Competencies 

• Good communication skills, both written and spoken.  

• Good grooming according to Hotel standards 

• Flexibility and responsiveness 

• Attention to detail in quality and guest-oriented 

• Works well under pressure and able to work in team  

• Physical and mental strength  

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.