Reservations Manager

Located in the heart of Broadbeach, just 200m from patrolled beaches, Sofitel Gold Coast Broadbeach is a luxurious five-star hotel, featuring 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views, and multiple Food & Beverage outlets.

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.  

A Career that lets your passion shine  

• Lead the reservations team, monitoring and measuring daily performance to maximise revenue opportunities while providing exceptional service to guests via telephone and email.

• Create and manage reservations via the hotels systems ensuring accurate booking rates, dates and booking details.

• Actively work with the Front Office team on how to sell the hotel, convert enquiries to reservations and be aware of all promotions.

• Provide exceptional customer service, listening to guests in order to understand their needs and offer the most suitable options.

• Work with Sales & Marketing to promote packages and special offers, while monitoring Group Reservations ensuring quotes are being actioned in a timely manner.

• Establish pick up trends, occupancy history, and market segment development to facilitate accurate forecasting.

• Control rooms inventory including allotments, groups and individual reservations.

• Work closely with the Revenue Manager in determining pricing planning and provide input into forecast figures.

• Promote all hotel facilities, cross sell and upsell where appropriate.

What you will bring to the role: 

• Demonstrated experience executing the reservations function, in a luxury hotel is advantageous.

• Passionate about creating memorable guest experiences that exceed expectations 

• Strong research and analytical abilities.

• Proven track record in leading and developing team members.

• Experience with Opera Cloud and property booking systems (required)

• Exceptional interpersonal and communication skills 

Thrive in our Sofitel Gold Coast Broadbeach community: 

• Work in the heart of Broadbeach, within walking distance to beaches, restaurants and shops.

• Complimentary meal on shift available via Le Café.

• Employee discounts on accommodation, dining, and lifestyle with Accor hotels.

• Discounted parking on-site.

• Paid birthday leave.

• Personalized reward & recognition program. 

• Be part of a luxury 5-star hotel boasting 296 hotel rooms and suites.