Reservation Agent

Your team and working environment:

Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. “What if” are two words with endless possibilities and we want to turn your wishes and ideas into moments – moments that are uncomplicated, personal and human.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

• Handle enquiries for bookings via fax, email and phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours) following hotel reservations policy.
• Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Assist in Front Office as required, especially with guest check in and check out during peak periods of activity.
• Handle guest complaints and enquiries in an efficient and professional manner and ensure the Revenue & Reservation Manager and Front Office Manager is informed of any guest feedback.

Your experience and skills include:

• Previous experience in hotel reservations or a similar customer service role is preferred.
• Excellent communication skills, both verbal and written.
• Familiarity with hotel reservation systems and software.
• Strong attention to detail and organizational abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Customer-focused with a commitment to providing exceptional service.
• Knowledge of the local area, attractions, and events is an advantage.
• Additional education or training in hospitality or a related field is a plus.

What is in it for you:

• Employee benefit card offering discounted Accor rates worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our corporate social responsibility activities like Planet 21