Front Office Supervisor

Sofitel Dubai Downtown

French luxury and local cuisine in the world's most exciting city

Located in the heart of Downtown Dubai, with immediate proximity to The Dubai Mall and 10 minutes away from City Walk, Sofitel Dubai Downtown is an idyllic oasis that blends urban sophistication with refined luxury, features air-conditioned rooms and free private parking. The rooms come with a flat-screen TV with satellite channels. Certain rooms include a sitting area where you can relax. Every room is equipped with a private bathroom.

Sofitel Dubai Downtown is a luxury 5-star Dubai hotel combines French elegance and contemporary sophistication. It's 31 floors of artfully designed rooms and suites in addition to, chic restaurants, trendy bars and infinity pool terrace boast spectacular views over the Dubai skyline and Arabian Gulf.

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Front Office Supervisor

• To lead and supervise the entire front office team of Heartists towards the attainment of the highest standards of service excellence in accordance with the company guidelines.
• To supervise the Front Office operations, including the Reception, CID, Guest Relations ensuring that the hotel standards and procedures are fully known and followed.
• To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly.
• To daily implement and control the check lists
• To ensure a proper handover between the shifts.
• To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
• To be updated with the competitors’ offerings and rates.
• To liaise closely with the Sales and Reservations on rate management
• To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service
• To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction
• To maintain an atmosphere of high morale and a happy working relationship among the team.
• To read and understand the hotel's Employee Handbook and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To be flexible and to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs
• Takes responsibility for anticipating and meeting customer needs

• Diploma or degree in hospitality
• With at least 2 years relevant and similar work experience in a hotel
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus