Front Office Manager

In the heart of Thamrin CBD stands a vibrant city hotel, Pullman Jakarta Indonesia. Experience our 427 luxury rooms with In-Room Playground. Let our Sana Sini and Kahyangan restaurants satisfy your cravings with worldwide cuisines. Enjoy the bar that the city needs at The Back Room, chocolate fair at Le Chocolat Lounge and freshly baked pastries at Makaron Bakeshop. Ideally situated, just moments from the Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Easy access to public transport.

Our luxury city hotel ideally situated within moments from the National Monument, Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Access to public transport and the capital’s must-see sights are all at your doorstep. Strategically located in Central Jakarta, surrounded by the Central Business District and Jakarta’s largest shopping malls, indulge in the exceptional comfort of our city hotel and embark on an unforgettable staycation journey.

Job Summary:
Responsible for overseeing the day to day operations of the Front Office, ensuring smooth guest check-in and check out, delivering exceptional guest service, and maintaining high standards of hospitality and efficiency.

Key Responsibilities:

• Supervise and manage all Front Office staff, including Reception, Concierge, and Guest Relations.

• Ensure efficient and courteous guest service at all times.

• Handle guest complaints and feedback promptly and professionally.

• Monitor room availability, reservations, and front desk activities to optimize room revenue.

• Coordinate closely with Housekeeping, Engineering, and other departments for smooth operations.

• Train, motivate, and evaluate team members to ensure service excellence.

• Prepare and manage the Front Office budget, reports, and daily revenue summaries.

• Ensure compliance with hotel policies, safety, and security procedures.

Qualifications:

• Minimum 3 years of experience in a Front Office supervisory or managerial role in hospitality.

• Strong leadership, communication, and problem-solving skills.

• Excellent customer service and organizational abilities.

• Proficient in PMS OPERA (Property Management System) 

• Fluent in English; additional languages are an advantage.

Why Join Us?

• Opportunity to be part of a leading international hospitality brand.
• Career growth and development within Accor Hotels.
• Dynamic and supportive work environment.