- Integral
- Permanente
- NOVOTEL
- Governança
__jobinformationwidget.freetext.LocationText__
Novotel Brisbane South Bank, South Brisbane, Australia
__jobinformationwidget.freetext.ExternalReference__
REF55084J
Front Office Manager
Region
MEA SPAC
Situated in the vibrant heart of the Cultural Precinct near the beautiful South Bank Parklands, Novotel Brisbane South Bank places you, and our guests, just moments away from premier destinations such as the Brisbane Convention and Exhibition Centre, the Queensland Performing Arts Centre, and the Queensland Art Gallery.
Since welcoming our first guests in 2018, we've been dedicated to delivering exceptional, award-winning service and accommodation for both business and leisure travelers. Our ethos, "Hospitality is a work of Heart," drives us to create a warm and welcoming environment, ensuring our guests and team members feel valued and cared for.
At Novotel Brisbane South Bank, you'll have the chance to enhance your skills and elevate your career while helping to create memorable experiences for our guests.
We are looking for an experienced full-time Front Office Manager to join our team and drive exceptional guest service. Reporting directly to the General Manager, this role is essential in ensuring the effective management of the Hotel Front Office operation, aiming to establish a reputation as a market leader in individualized customer-focused service. The ideal candidate will be responsible for overseeing all aspects of front office operations, including guest satisfaction, system management, and financial performance.
Key Duties:
- Manage the Hotel Front Office operation, maintaining a guest centric approach to service to achieve a reputation for exceptional customer service.
- Ensure hotel targets around RPS, NPS, Loyalty, and room upselling are met.
- Liaise with other department leaders to coordinate a service delivery ensuring guest needs are met efficiently, and exceeded where possible.
- Train Front Office team members, and foster a development mindset, seizing opportunities to promote development and career progression.
- Operate all aspects of the Front Office computer system, ensuring efficient and effective system performance.
To be successful in this position, you will need to be able to demonstrate competence in the following areas:
- Extensive Front Office Experience: Demonstrated Significant experience within Front Office Operations, and proven performance within a leadership capacity.
- Communication and Training Skills: Exceptional communication skills, both spoken and written, to create and promote effective team collaboration.
- Problem-Solving Skills: Strong critical thinking abilities and a guest-centric approach to creating memorable guest experiences.
- Systems Knowledge: Comprehensive understanding of Accor Systems and loyalty platforms.
- Flexible Availability: Willingness to work various shifts, including mornings, nights, weekends, and public holidays as required.
Please note:
Only candidates with valid Australian working rights will be considered for this position, as we are unable to offer sponsorship at this time.
What is in it for you?
- Join an award-winning team that thinks outside the box!
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Learn Your Way Academie
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
Our commitment to Diversity & Inclusion:
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Discover the life that awaits you at Accor, visit https://careers.accor.com/
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
21c Museum Hotel Lexington, Lexington, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
Lexington
Áreas
Governança
Descrição
Supervises: Housekeeping Supervisors, Room InspectorsGeneral Purpose: The Housekeeping Manager is responsible for supervising the daily operations of the housekeeping staff, promoting a safe environme
Referência
7e8b18fc-069f-4949-ada3-b5c54b03fda9
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel Durham, Durham, United States
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
Durham
Áreas
Governança
Descrição
Reports to: Front Office Manager/Rooms ManagerGeneral Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and
Referência
bb99b674-0525-46aa-817d-6eceb0262694
Data de validade
01/01/0001
Salário
Localização
Fairmont Olympic Hotel - Seattle, Seattle, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Seattle
Áreas
Governança
Descrição
We are seeking candidates for Full Time Room Attendants for seasonal work from March 2025 to September 2025. Room Attendants at the Fairmont Olympic Hotel are responsible for ensuring the cleanliness
Referência
910677bf-ae91-49f1-8bd8-0de55569dcb7
Data de validade
01/01/0001
Salário
Localização
Fairmont Palliser, Calgary, Canada
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Calgary
Áreas
Governança
Descrição
Room Attendant, HousekeepingAs a valued colleagues of the Housekeeping Department, the Room Attendant is responsible for maintaining the highest standards of cleanliness throughout the hotel, with a p
Referência
070dc12c-b0a9-49a5-ab16-f153236e2041
Data de validade
01/01/0001
Salário
Localização
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Estágio
Locations
Kohala Coast
Áreas
Governança
Descrição
Experience a 6 week - 12 week internship in a luxury resort environment. The Room Attendant is responsible for ensuring we provide the highest level of cleanliness in our guestrooms.What you will be d
Referência
b706c3b4-65f5-4a0f-ab2c-4e2b042d6990
Data de validade
01/01/0001
Salário
Localização
Fairmont Empress, Victoria, Canada
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Victoria
Áreas
Governança
Descrição
Reporting to the Director of Housekeeping, the Housekeeping Manager plays an integral part in the hotel’s strategic repositioning as luxury hotel in all key segments. The Housekeeping Manager is respo
Referência
f0259fe7-ae75-453f-b6c4-bc4fb909a268
Data de validade
01/01/0001
Salário
Localização
Fairmont Miramar - Hotel & Bungalows, Santa Monica, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Santa Monica
Áreas
Governança
Descrição
Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following: Serves as an ambassador of the hotelEngages with guest
Referência
55d34cdf-cfd1-4b37-b97a-535a77d50682
Data de validade
01/01/0001
Salário
Localização
RIXOS RIXOS RESIDENCES ABU DHABI, Abu Dhabi, United Arab Emirates
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Abu Dhabi
Áreas
Governança
Descrição
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1 Register and process check in for all arrivals. 1.1.2 Handle guest check outs efficiently and professionally. 1.1.3 Update guest information into
Referência
d6813527-872b-484a-9445-290075a68c0f
Data de validade
01/01/0001
Salário
Localização
ibis London Heathrow Airport, Harlington, United Kingdom
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
IBIS
Tipo de Contrato
Permanente
Locations
United Kingdom
Áreas
Governança
Descrição
We are thrilled to present an incredible opportunity to become part of the ibis London Heathrow Airport family as our Assistant Front Office Manager.In this pivotal role, you will help oversee our Fro
Referência
8eb62c75-d9ae-4272-b157-0e3769441815
Data de validade
01/01/0001
Salário
Localização
ibis London Heathrow Airport, Harlington, United Kingdom
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
IBIS
Tipo de Contrato
Temporário
Locations
United Kingdom
Áreas
Governança
Descrição
We are thrilled to present an incredible opportunity to become part of the ibis London Heathrow Airport family as our Front Office Manager.In this pivotal role, you will oversee our Front Office team,
Referência
5dbefadb-8fa4-4ca7-aa05-1eb1c7fe082b
Data de validade
01/01/0001