Front Office Bellperson (Overnight)

Swissôtel Chicago is a luxury 4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives. 

 At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision.  

Be Bold, Be Inspired, Be You.

WHAT YOU WILL BE DOING:

A smile and warm greeting is what our Guests will receive when staying at Swissôtel Chicago. Your engaging personality will make a lasting impression when our Guests arrive at the hotel. You are friendly, detail-oriented and love the rush of handling multiple tasks all at once. You love helping your team in delivering incredible experiences for your guests - and it just so happens you’ll be doing just that in an award-winning hotel.

Always willing to lend a helping hand with a smile, your passion for the property, and your respect for our guests’ belongings will ensure that our guests Feel Welcome as soon as they arrive.

• 11pm-7:30am shift
• Consistently offer professional, friendly and engaging service
• Open car doors for arriving and departing guests while greeting them warmly
• Assist with the loading and unloading of luggage to and from guest vehicles
• Assist guests regarding hotel facilities in an informative and helpful way
• Timely delivery of guests’ luggage, messages and any other items for delivery within the property
• Personalize guests’ orientation of their room in a professional, friendly and engaging way
• Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests
• Delivering various items quickly and efficiently requested by guests such as additional amenities, towels, rollaway beds, microwaves and more.
• Follow departmental policies, procedures and service standards
• Follow all safety policies
• Any other tasks that may be assigned

Physical aspects of the position include but are not limited to the following: 

• Constant standing and walking throughout shift
• Constant lifting and carrying up to 50 lbs
• Occasional kneeling, pushing, pulling, lifting
• Frequent lifting and carrying more than 50 lbs
• Frequent ascending or descending ladders, stairs and ramps

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Detailed oriented and able to handle multiple tasks
• Highly responsible & reliable
• Excellent organizational and time management skills
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Warm, caring and helpful

WHAT IS IN IT FOR YOU:

• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging