Duty Manager

Step into a role where your passion for hospitality and exceptional service truly shines. As Duty Manager at Novotel Melbourne Preston, you will be a key operational leader, ensuring our guests enjoy a seamless and memorable stay while supporting our teams to deliver excellence across every department.

Located in Melbourne’s vibrant inner-north, we are a leading conference venue and leisure destination offering contemporary accommodation, stylish dining, and versatile event spaces in the heart of Preston. With 383 guest rooms, 13 conference and event venues, and two on-site dining outlets, our property caters to both corporate and leisure clients.

Easily accessible via the 86 tram and Mernda train line—both within walking distance—and with over 400 on-site parking spaces, our property is ideally positioned. We pride ourselves on delivering professional service, memorable experiences, and flexible solutions to meet the evolving needs of our diverse clientele.

About the Role

The Duty Manager provides effective oversight of hotel operations during each shift. You will lead with calm confidence, resolve issues in real time, and ensure strong communication and continuity between teams. This role plays a vital part in maintaining guest satisfaction, operational efficiency, and workplace safety.

Key Responsibilities

• Supervise Front Office operations, including check-ins, check-outs, guest enquiries, and lobby experience.
• Resolve guest issues promptly and professionally, ensuring exceptional service standards at all times.
• Provide operational leadership across the hotel, supporting Food & Beverage, Housekeeping, Maintenance, and other teams for smooth hotel functioning.
• Act as Chief Warden and First Responder during emergencies, ensuring safety and compliance.
• Maintain a visible safety and security presence, conducting routine patrols and managing incident responses.
• Make sound operational decisions in the absence of senior management, ensuring continuity and service excellence.
• Ensure effective handovers and accurate reporting to support communication across all departments.

• Minimum one year of experience as a Duty Manager in a hotel environment.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in hotel systems, ideally Opera, plus strong skills in Microsoft Office.
• Current RSA, RP, First Aid and Chief Warden certification (or willingness to obtain).
• Availability to work a rotating 24/7 roster including nights, weekends, and public holidays.
• Full, unrestricted Australian working rights.

What we offer

• Free on-site car park
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged.

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"