Assistant Server, CLOCKWORK (Full-Time)

For over 95 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

The Assistant Server’s focus will be to act as a support in all areas of Guest service delivery.  In principle, their function will be threefold; to prepare serving stations and work areas for each meal period, assisting with the smooth execution of meal service during peak times, and offering continued support in preparation for the next meal period.  The Assistant Server will be an integral part of the CLOCKWORK team.

• To promote and maintain a positive working relationship at all times
• To report for duty punctually, in full uniform according to appearance and grooming standards
• To have a full understanding of the food and drink offerings in the outlet, including dietary restrictions, and be proficient in answering any guests’ questions.
• To demonstrate a complete understanding of Lobby Lounge policies, procedures and set service standards as outlined in the Royal York Colleague Handbook
• To demonstrate a complete knowledge and understanding of all steps of service and duties and perform them to the set standards as outlined in the Job Task Checklist
• To assist all Guests (internal and external) with any inquiries or requests in a pleasant, helpful manner
• Attend pre-shift, weekly and monthly meetings to continually improve the Guests experience
• To understand how to operate all the equipment used in the outlet
• To fully understand and follow the hotel’s recycling program and procedures

• Previous work experience in a restaurant/food and beverage setting
• Excellent interpersonal skills and a team player attitude
• OTEC certificate an asset
• Flexibility with shifts of the outlet dependent on business demands
• Willingness to learn new concepts and ideas
• Smart Serve Training Certification

Visa Requirements: Must provide proof of eligibility to work in Canada.

Job Perks & Benefits:

• Complimentary meal in our staff cafeteria each shift
• Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
• Complimentary dry-cleaning services for your work attire
• Learning programs tailored to hone your skills and talents
• Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
• Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)