Assistant Outlet Manager

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We are seeking an enthusiastic and detail-oriented Assistant Outlet Manager to join our team in Cairo, Egypt. As a key member of our food and beverage operations, you will play a crucial role in ensuring the smooth running of our restaurant, maintaining high standards of service, and contributing to our customers' satisfaction.

• Assist in managing the day-to-day operations of the restaurant, ensuring compliance with established objectives and standards
• Collaborate with the Outlet Manager to develop and implement strategies for improving service quality and operational efficiency
• Motivate, train, and supervise restaurant staff, fostering a positive and professional work environment
• Handle customer complaints promptly and effectively, ensuring high levels of guest satisfaction
• Oversee food and beverage quality, regularly inspecting products and presentation
• Implement and maintain training programs to enhance staff professionalism and product knowledge
• Assist in scheduling employees to maintain service standards while adhering to budgeted labor costs
• Conduct daily briefings and ensure staff adherence to grooming standards
• Collaborate with other departments (e.g., Stewarding, Housekeeping, Engineering) to maintain cleanliness, hygiene, and equipment functionality
• Assist in inventory management and cost control measures
• Contribute to the development and maintenance of a guest database, recording preferences of regular patrons
• Participate in the creation and implementation of marketing initiatives to drive restaurant traffic and revenue

• Bachelor's degree in Hotel Restaurant Management, Hospitality Management, or a related field
• Minimum of 2-3 years of experience in a similar role within the hospitality industry
• Proven track record in restaurant operations and customer service excellence
• Strong leadership skills with the ability to motivate and develop team members
• Excellent communication skills, both verbal and written, with fluency in English; knowledge of Arabic is a plus
• Detail-oriented with strong organizational and time management abilities
• Proficiency in restaurant management software and point-of-sale (POS) systems
• In-depth knowledge of food and beverage operations, including menu planning and cost control
• Familiarity with local health, safety, and hygiene regulations
• Ability to work flexible hours, including evenings, weekends, and holidays
• Demonstrated problem-solving skills and ability to make decisions under pressure
• Strong business acumen with a customer-focused mindset
• Adaptability to work in a fast-paced, dynamic environment

Your team and working environment:
•    A passionate and inspired team that creates unique experiences for all they meet.
•    We recognize and celebrate our team and individual success 
Hotel Overview:  Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
Physical Aspects of Position (include but are not limited to): 
•    Constant standing and walking throughout shift.
•    Frequent lifting and carrying up to 30 lbs.
•    Occasional kneeling, pushing, pulling, lifting.
•    Occasional ascending or descending ladders, stairs and ramps.
Visa Requirements: Must be legally permitted to work in Egypt.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What is in it for you:
•    Employee benefit card offering discounted rates at Accor worldwide
•    Learning programs through our Academies
•    Opportunity to develop your talent and grow within your property and across the world!
•    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.