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6879 vacancies


Working time
Manager (team leader)
Fixed term contract




Education level

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Job Offer - Welcomer - Pullman Jakarta Central Park - Accor Jobs

Pullman

09/09/2019

Welcomer

Job Reference 503821 Profession Reception | Receptionist (m/f)

Hotel or Entity Pullman Jakarta Central Park Managed hotel

City
JAKARTA BARAT
State
Java
Region/Country
Indonesia 
Pullman Jakarta Central Park Launched in 2007, Pullman has invented a new approach to international hospitality and created a new kind of in-style and vibrant hotel aimed at a modern and cosmopolitan clientele. Pullman presents a unique upscale hospitality culture, featuring a natural and open relationship between guests and employees, new restaurant and catering concepts, re-designed spaces, seamless connectivity, and a definite “design” identity. In tune with the times and the trends, Pullman has combined the needs of business and leisure travellers and proposes a BLeisure (Business & Leisure) solution which erases the boundary between work and relaxation. When you enter a Pullman hotel, you move into a world where interaction with others becomes natural. Guests are welcomed, accompanied and pampered with the utmost
Discover the hotel

Contract

Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 02-07-2019

Contact

Ratih Yudha
h7536-hr4@accor.com
+622129200088

Skills

Level of Education
Vocational education
Areas of study
Hospitality
Professional experiences
1 to 2 years
Languages essential
Bahasa Indonesia
English

Essential and optional requirements

  • Excel
  • Power Point
  • Word
  • Opéra

Key tasks

"• Behaves and acts in an exemplary fashion, embodying the brand mindset
• Is responsible for the Pullman promise of proximity and sociability
• Welcomes, provides updates and information for guests and visitors.
• Recommends the hotel's range of services on offer."
• Together with the Customer Relations Manager, is jointly responsible for welcoming and taking care of guests throughout their stay
• Contributes to guest satisfaction at all times by providing high quality services throughout their stay
• Helps meet the department's quantitative targets through his/her sales efforts
• Embedded with the value of Accor (Trust, Respect, Integrity, Performance and the Spirit of Conquest) and the value of Pullman (Commitment, Adaptability and Creativity) and also able to implement in day to day activities.
• Have to show in the positive way of “Body and Soul” behaviours (The Pullman Body, Voice, Eye and Ear)
• Show the 7 (Seven)- keys attitude (Be an Ambassador, Be close, Be flexible, Be innovative, Work across departments, Ensure visibility and legibility and Create a balance) to the customer internal and external.
"• Present and visible in the lobby, he or she is easily identifiable by guests as the person to whom they should go.
• Contributes to guests' sense of well being, establishing a lasting and trusting relationship.
• Handles guests' requests for information and provides answers; puts them in contact with the appropriate people if necessary.
• Thanks to his/her special relationship with guests, provides comprehensive personal information on them (customer files)
• Handles any customer problems as required."
• Helps encourage customer loyalty by developing friendly, personalised relationships
• Gives priority to guest relations, while taking care to respect administrative procedures
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks; provides a response as soon as possible
• Promotes the use of the automated check in/ check out kiosks to guests (where installed)

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity, and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.