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6887 vacancies


Working time
Manager (team leader)
Fixed term contract




Education level

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Job Offer - Front Office Supervisor - ibis Styles Medan Pattimura - Accor Jobs

ibis Styles

13/06/2019

Front Office Supervisor

Job Reference 497680 Profession Reception | Receptionist (m/f)

Hotel or Entity ibis Styles Medan Pattimura Managed hotel

City
MEDAN
State
Sumatera
Region/Country
Indonesia 
ibis Styles Medan Pattimura ibis styles medan pattimura
Discover the hotel

Contract

Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: Yes
Duration of fixed-term contract (in months): 12
Status Full Time
Anticipated Start Date 27-05-2019

Contact

01 HR
tcm@ibisstyles-medan-pattimura.com
+62 81806597778

Skills

Level of Education
Vocational education
Areas of study
Hospitality
Professional experiences
1 to 2 years
Languages essential
Bahasa Indonesia
English
Optional languages
Mandarin (Working level)

Essential and optional requirements

  • Access
  • Excel
  • Power Point
  • Word
  • HACCP
  • TARS
  • FOLS

Key tasks

Overview of duties
• Adopts appropriate ibis Styles service-oriented behaviours and attitudes, focussing on the brand's values: Modernity, Simplicity, Well-being"
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy
• Takes responsibility in the absence of the Duty Manager / Front office manager
• Helps encourage customer loyalty by building friendly personalised relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks; provides a response as soon as possible
• Conveys the brand and hotel image through his/her irreproachable attitude
• Carries out all operations concerning guest arrival and departure in compliance with internal procedures
• Informs guests about any conditions or formalities during the stay, and hotel services; knows all about ibis Styles' special features and promotes the brand and hotel's offer according to the type of clientele: the all-inclusive offer, the family offer, the social area, breakfasts etc
• Handles phone calls and manages the reservation schedule according to brand guidelines: answers quickly and directly with a simple greeting, gives his/her first name during the reservation, uses the customer's name, highlights at least 3 of the brand's features, repeats the key information and ends the call with a friendly phrase. • Modifies the welcome he/she provides and takes initiatives: may leave the reception itself to talk directly with guests, can offer guests the option of checking out at a time other than on departure
• Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
• Ensures that all guest documentation is available and up-to-date
• Depending on the type of hotel, may handle reservations
• Promotes the hotel's range of services in order to increase sales, modifying sales pitch to suit the customer's needs
• Applies and actively supports the hotel's pricing policy in order to increase REVPAR
• Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs
• Encourages synergy within the marketplace by applying the inter-hotel coordination policy
• Advises guests on potential future trips to ibis Styles or Accor
• Encourages guests to post comments on the interactive Visitors' Book
• Commits to fulfilling the brand's quality promise
• As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team, ability to remain calm whilst under pressure
• Respects procedures governing invoicing and cash operations
• Manages the cash under his/her responsibility
• May be asked to prepare and send reminder invoices to debtors
• Ensures that the workplace remains clean and tidy
• Knows and applies the hotel's security regulations (in case of fire etc)
• Ensures the safety of people and property
• Respects the hotel's commitments to the ""Environment Charter"" (saving energy, recycling, sorting waste etc) "

ibis Styles and its people

Simplicity
Working procedures are simple and thorough.
The uniform is relaxed and comfortable.

Quality
Extended multi-skill training designed to create all-round.

Sociability and accessibility
Hotels on the human scale: every manager is accessible to staff and leads his or her team as a family.
The customers are accessible, the contacts are numerous and pleasant.