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4217 vacancies

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Job Offer - Welcomer / GSA / Receptionist - Pullman Dubai Creek City Centre - Accor Jobs



Welcomer / GSA / Receptionist

Job Reference 487120 Profession Reception | Receptionist (m/f)

Hotel or Entity Pullman Dubai Creek City Centre Managed hotel

Northern UAE
United Arab Emirates 
Pullman Dubai Creek City Centre Launched in 2007, Pullman has invented a new approach to international hospitality and created a new kind of in-style and vibrant hotel aimed at a modern and cosmopolitan clientele. Pullman presents a unique upscale hospitality culture, featuring a natural and open relationship between guests and employees, new restaurant and catering concepts, re-designed spaces, seamless connectivity, and a definite “design” identity. In tune with the times and the trends, Pullman has combined the needs of business and leisure travellers and proposes a BLeisure (Business & Leisure) solution which erases the boundary between work and relaxation. When you enter a Pullman hotel, you move into a world where interaction with others becomes natural. Guests are welcomed, accompanied and pampered with the utmost
Discover the hotel


Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 01-04-2019


Level of Education
Areas of study
Professional experiences
1 to 2 years
Languages essential

Essential and optional requirements

  • Excel
  • Word
  • Micros
  • Opéra

Key tasks

Main Duties:

The ideal candidate must be in Dubai and must have at least 1 to 2 years experience as a Front Office / Welcomer / Receptionist in a 4 to 5 star hotel.

 Grooming/Attitude: The welcomer will keep at all times a perfect grooming (uniform, tag, make up, tidy hair…).
 Greeting/Attitude: Always keep a smile on. A positive attitude is a must for all welcomers.
 Follow up: The welcomer will act quickly and efficiently, following the instructions received by her/his supervisor.
 Organization: She/he will ensure that her/his section is perfectly tidy at all times, that stationary used for the operations is refilled as often as required and that the circuits of operations are followed strictly.
 C/I & C/O: The welcomer will ensure that all C/I and C/O are made in line with the standards established. She/he will be especially attentive on the audit, immigration & guest history issues. She/he will then ensure that the operations handled by her/his own are fully completed and correct.
 Communication: She/he will be attentive to all information received during the different briefings: daily morning Supervisor briefing, FO handover briefing (for afternoon shift) & Front Desk Committee. She/he will be active and dynamic in participating in these different discussion opportunities. During his/her shift, she/he will report quickly any problem or question to her/his supervisor. The welcomer will read the reception logbook at the beginning of shift, follow up and keep it updated during his/her shift.
 Immigration records: The welcomer will ensure that all the guests who checked in during her/his shift are fully recorded the same day on the accurate immigration reports (CID as per UAE law).
 Guest requests follow up: The welcomer will be ready to help the guest with any request.
 Handover: At end of shift, the welcomer will clear her/his station and do a full and detailed handover with the following shift. She/he will check in details that her/his cashier report is correct, with all the backups attached.
 Selling / Up-selling: The welcomer will take every opportunity to sell the hotel facilities and services to the guests.
 Privacy: The welcomer will be attentive to respect the privacy/confidentiality of all the hotel patrons.
 Security: The welcomer has to know her/his duties & responsibility in the eventuality of fire.
 To ensure that all the standards and procedures established are followed strictly.

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity, and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.