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7354 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

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Job Offer - STAGE Agent de réservation H/F - Sofitel Luxembourg Le Grand Ducal - Accor Jobs



STAGE Agent de réservation H/F

Job Reference 512651 Profession Reservation | Reservations Agent (m/f)

Hotel or Entity Sofitel Luxembourg Le Grand Ducal Managed hotel

Sofitel Luxembourg Le Grand Ducal The Sofitel Luxembourg Le Grand Ducal is a 128 room prestigious hotel which, as soon as it opened in 2008, has become a must in the heart of the Luxemburgish capital. Actually, the Sofitel Luxembourg Le Grand Ducal is a perfect picture of the new brand DNA: to create luxury, different, non-standardized hotel, by combining cleverly its French origin as the elegance, the know-how and the "art de recevoir", with the best of the local culture in each country.
Also, the whole hotel staff works every day to offer an impeccable quality of service. A service based on a human relationship and ever more personalized.
Discover the hotel


Job Level Training
Fixed-term contract: Yes
Duration of fixed-term contract (in months): 6
Status Full Time
Anticipated Start Date 04-11-2019

Le contrat recherché pour cette offre est un stage.


Level of Education
Vocational education
Areas of study
Languages essential

Essential and optional requirements

  • Opéra

Key tasks

Dans le respect des procédures, des trames d'entretien et des modes de communication définis par le Centre d'appel, vous devez accueillir et traiter les appels entrant au moyen des outils mis à votre disposition : Téléphone, Informatique -système de réservation éléctronique centralisé TARS-, Scripts de vente, Informations commerciales, Fiches d'objectifs individuels...

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.