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4217 vacancies


Working time
Manager (team leader)
Fixed term contract




Education level

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Job Offer - Reservations Supervisor - Sofitel Abu Dhabi Corniche - Accor Jobs

Sofitel

05/03/2019

Reservations Supervisor

Job Reference 486768 Profession Reservation | Reservations Agent (m/f)

Hotel or Entity Sofitel Abu Dhabi Corniche Managed hotel

City
ABU DHABI
State
Northern UAE
Region/Country
United Arab Emirates 
Sofitel Abu Dhabi Corniche World Class Hotels & French EleganceSofitel offers contemporary hotels and resorts adapted to today’s more demanding and more versatile consumers who expect and appreciate beauty, quality and excellence. Whether situated in the heart of a major city like Paris, London, New York or Beijing, or nestled away in a country landscape in Morocco, Egypt, Fiji Islands or Thailand, each Sofitel property offers a genuine experience of the French “ art de vivre”.Sofitel and its Ambassadors link the world with French Elegance across a collection of unique addresses offering their guests and partners a personalized service enriched with emotion, performance and a passion for Excellence.
Discover the hotel

Contract

Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 31-03-2019

Skills

Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
1 to 2 years
Languages essential
English
Optional languages
Arabic

Essential and optional requirements

  • Excel
  • Power Point
  • Word
  • Opéra

Key tasks

• To supervise all incoming and outgoing room reservation requests and make sure they are attended to as per the hotel standards and procedures.
• To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and increase revenue.
• To recognize potential clients and to transmit information to the Sales Department.
• To recognize a VIP guest and to apply the concerned policies.
• To maintain a good commercial relationship with all the bookers: guest/company/agencies.
• To promote the Accor loyalty programs and the Hotel promotions.
• To respect the privacy of the guest and the confidentiality of the information.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To Supervise and report all the guest comments or complaints.
• To call the manager for advice in serious cases or if an approval is requires.
• To ensure that the telephone etiquettes are properly used as per Sofitel Standards.
• To ensure a perfect knowledge of room type and rate structure among the Reservation team.
• To ensure the accuracy of all booking information entered in the PMS.
• To supervise that the Guest History is accurately maintained.
• To ensure a perfect knowledge of the hotel configuration and products among the team members.
• To know the competitors and to gather information about their activities and sales.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.