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4218 vacancies


Working time
Manager (team leader)
Fixed term contract




Education level

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Job Offer - RESERVATIONS AGENT(ARABIC SPEAKER) - Marjan Island Resort & Spa Managed by Accor - Accor Jobs

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05/03/2019

RESERVATIONS AGENT(ARABIC SPEAKER)

Job Reference 486827 Profession Restaurant | Restaurant team member (m/f)

Hotel or Entity Marjan Island Resort & Spa Managed by Accor Managed hotel

City
Ras Al Khaimah
State
Northern UAE
Region/Country
United Arab Emirates 
Marjan Island Resort & Spa Managed by Accor Named after the iconic Crystalline enriched Al Marjan Island, Marjan Island Resort & Spa is located in Ras Al Khaimah‘s first man-made archipelago of 4 picturesque coral-shaped islands and boasts breath-taking scenic marine views of the shimmering waters of the Arabian Gulf.

The Moorish designed Marjan Island Resort & Spa offers impeccable standards of service combined with distinctive style reflecting its Arabic heritage and a tradition of hospitality.

The newest destination and most discerning resort attraction of Ras Al Khaimah is a genuine place to experience world-class tourism in a setting where Arabian hospitality complements our amiable culture. This alcohol-free resort is a place devoted to serenity and well-being and offers exclusivity and tranquility.

With close proximi
Discover the hotel

Contract

Job Level Job
Fixed-term contract: Yes
Duration of fixed-term contract (in months): 24
Status Full Time
Anticipated Start Date 10-03-2019

Skills

Level of Education
Bachelor / Licence
Areas of study
Hospitality
Professional experiences
3 to 5 years
Languages essential
English
Arabic

Essential and optional requirements

• Proficient in the English & Arabic or Russian language (verbal & written), third language is an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
• Must be flexible in terms of working hours
• A hospitality diploma is an asset
• Knowledge of computerized Front Office systems required with emphasis in Hotel PMS based programs and Windows, MS Office Suite an asset
• Prior experience in customer service an asset
• Must have the ability to deal with all type of customers internal and external.

  • Access
  • Excel
  • Power Point
  • Word
  • Fidélio
  • Opéra

Key tasks

1. To have a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and ball rooms.
2. To be well informed about special functions and events held in the hotel on a daily basis.
3. To be fully aware of the national history of Ras Al Khaimah, places of interest, shopping areas, etc.
4. To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
5. To ensure that the product standards are followed as trained.
6. To input and answer all written correspondence (fax & email) and telephone inquiries within 24 hours of being received.
7. To ensure that all reports are completed on a daily basis and filed for reference.
8. To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.
9. To conduct a daily audit of tomorrows arrival file to ensure accuracy.
10. To ensure complimentary vouchers are received from internal departments (wherever applicable) and are filed immediately.
11. To maintain high level of guest telephone contact skills while promoting the Hotel, our Restaurants, and the Spa through good selling and communication skills.
12. To achieve an optimum level of occupancy and average room rate to best yield revenue and to ensure budgeted targets are met.
13. To be fully conversant with all market segment and rate plans, together with special rates and packages.
14. To maximize room revenues, and create additional revenue, by utilizing effective Upselling techniques.
15. To liaise daily with the Reservations and Revenue Manager regarding business on the books and the strategy for the day.
16. To deal with faxes, correspondence checking (VIP’s, regular guest …), group allocations, and to respond to guest requests on a daily basis.
17. To handle customer queries and complaints relating to the Reservations Department.
18. To achieve targeted scores in all Test Call programs assisting the Hotel to maintain its ratings.
19. To ensure Profiles are maintained, merged and updated on a regular basis to provide accurate
20. Company, Agent and Individual Guest information as directed by the Reservations Coordinator.
21. To maintain the Reservations files in an up to date and accurate manner.
22. To work closely with Front Desk and Events to maximize Guest Satisfaction.