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7249 vacancies

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Manager (team leader)
Fixed term contract

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Job Offer - Reservation Agent - SHARJAH EXPO CENTRE - Accor Jobs



Reservation Agent

Job Reference 516393 Profession Reservation | Reservations Agent (m/f)

Hotel or Entity SHARJAH EXPO CENTRE Managed hotel

Northern UAE
United Arab Emirates 
SHARJAH EXPO CENTRE Designed for natural LivingNovotel, the Accor group's mid-scale brand has nearly 496 hotels and resort in 58 countries located at the heart of major international cities, in business areas and tourists destinations with homogenous service in all its hotels. Novotel contributes to the well-being of business and leisure travellers: spacious and adaptable rooms, balanced meals 24/7, meeting rooms, caring staff, dedicated children's area and fitness rooms. Novotel hotels are also pioneers of sustainable development by participating in the green globe global certification program.
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Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 01-11-2019


Lapure Jocelyn


Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
1 to 2 years
Languages essential

Essential and optional requirements

Essential Requirements:

Desired candidate should have a minimum of 2 years’ experience as Reservation Agent role for Hotel Industry.
Must be computer literate with effective communication skills and an excellent command of written and spoken English, Arabic Speaker will be an advantage.
Should possess a strong character with a harmonious attitude to lead a multi-cultural team to reach the set goals of the department.
The ideal candidate will be a hands-on professional with a passion for service quality and excellence.
Outgoing, creative and eager to share the HEARTIST philosophy and AccorHotels values with guests and associates.

  • Access
  • Excel
  • Word
  • TARS

Key tasks

Main Responsibilities:

The Reservations Agent is directly responsible for handling telephone inquiries, accepting reservations and the subsequent input into the computer system. Reservations Agent must work at all times in maximising occupancy potential, whilst protecting the Hotel business. The Reservations Agent must at all times maintain a professional, yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone. The Reservations Agent is also to pay particular attention to the use of the Guest History facility in the OPERA PMS system.

To ensure that every booking made by a travel agent contains the relevant travel agent name. This will ensure at all times that, the travel agent receives the correct commission on time, and the Hotel does not at any time forfeit revenue due to over payment of unnecessary commission amounts. Responsible for ensuring that each new travel agent utilizing. Must have all relevant information recorded on a New Travel Agent Master Form and passed to Finance Department or Front Office Manager for approval.

Responsible for ensuring that all reservation filing and correspondence is carried out daily. Filing must be strictly monitored and filed in a way, which ensures that all information is quickly on hand and easily located by all staff within the Front Office.

Ensures that all telephone calls channelled through the reservation extensions are answered within two rings.

Provides general information on hotel restaurants, bars and facilities.

Performs all duties common and any other duties assigned by the Front Office Manager

Handles all group tours/conventions from the initial blockage to the rooming list.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit.
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster". To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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