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6886 vacancies


Working time
Manager (team leader)
Fixed term contract




Education level

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Job Offer - Receptionist - Novotel Bahrain Al Dana Resort - Accor Jobs

Novotel

18/08/2019

Receptionist

Job Reference 492945 Profession Reception | Receptionist (m/f)

Hotel or Entity Novotel Bahrain Al Dana Resort Managed hotel

City
MANAMA
State
North Bahraïn
Region/Country
Bahraïn 
Novotel Bahrain Al Dana Resort Designed for natural livingNovotel, the Accor group’s mid-scale brand, has nearly 496 hotels and resorts in 58 countries, located at the heart of major international cities, in business areas and tourist destinations. With a homogenous service in all its hotels, Novotel contributes to the well-being of business and leisure travellers: spacious and adaptable rooms, balanced meals 24/7, meeting rooms, caring staff, dedicated children’s areas and fitness rooms. Novotel hotels are also pioneers of sustainable development by participating in the Green globe global certification programme.
Discover the hotel

Contract

Job Level Job
Fixed-term contract: Yes
Duration of fixed-term contract (in months): 24
Status Full Time
Anticipated Start Date 25-05-2019

Contact

Kareem Adel -
H3600-fo@accor.com
H3600-fo@accor.com

Skills

Level of Education
Vocational education
Areas of study
Hospitality
Professional experiences
3 to 5 years
Languages essential
Arabic
English

Essential and optional requirements

• Computer literate (Windows environment)
• Fluent in the national language, business English
• Good interpersonal skills, guest oriented and service minded
• Team spirit
• Good listening skills and ability to anticipate
• Good presentation and confident speaking skills
• Dynamic
• Sales oriented

  • Excel
  • Word
  • Opéra

Key tasks

Overview of duties:

• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps encourage customer loyalty by developing friendly, personalized relationships
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks; provides a response as soon as possible
• Conveys the brand and hotel image through his/her irreproachable attitude
• Carries out all operations concerning guest arrival and departure in compliance with internal procedures
• Informs guests about the formalities, any special conditions relating to their stay and the services available
• Handles phone calls
• Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
• Ensures that all guest documentation is available and up-to-date
• Promotes the hotel's range of services in order to increase sales
• Promotes the brand and/or Group loyalty program, adapting the sales pitch to suit the guest's needs

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit.
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster". To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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