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6897 vacancies


Working time
Manager (team leader)
Fixed term contract




Education level

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Job Offer - Quality & Guest Relations Management - Internship - Pullman Brussels Centre Midi - Accor Jobs

Pullman

06/09/2019

Quality & Guest Relations Management - Internship

Job Reference 511827 Profession Marketing - Communication | Quality

Hotel or Entity Pullman Brussels Centre Midi Hotel as part of a franchise network

City
Bruxelles
State
Bruxelles
Region/Country
Belgium 
Pullman Brussels Centre Midi Pullman, lancé en 2007, réinvente l’hôtellerie internationale et crée une marque d’hôtels d’un style nouveau, chic et vivant pour une clientèle moderne et cosmopolite. Pullman met en scène une culture originale de l’hôtellerie haut de gamme, grâce à une relation et un service client/collaborateur décomplexés, un nouveau concept de restauration, des espaces repensés, des connections facilitées, et une identité design affirmée. En harmonie avec son temps et son environnement, Pullman conjugue les besoins des voyageurs d’affaires et de loisirs en proposant l’offre BLeisure (Business & Leisure) qui efface la frontière entre travail et détente. Entrer chez Pullman, signifie intégrer un univers vibrant où les contacts sont spontanés et les personnes accueillies, accompagnées, et dorlotées avec
Discover the hotel

Contract

Job Level Training
Fixed-term contract: Yes
Duration of fixed-term contract (in months): 4
Status Full Time
Anticipated Start Date 30-09-2019

Le contrat recherché pour cette offre est un stage.

Contact

Cindy Claeys
H7431-AM@accor.com
0258289810

Skills

Level of Education
Bachelor / Licence
Areas of study
Hospitality
Languages essential
French
English
Optional languages
Dutch (Working level)

Essential and optional requirements

Positive ‘hands on’ attitude
Perfect in English and French, both verbal as written
Great communication skills
Highly creative
Team player
‘Out of the box’ mindset

Key tasks

Overview of duties
Analyse and reply all guest reviews via Trust You, Accor’s quality assurance program
Carry out weekly reporting for all quality scores and reviews
Share guest feedback with the respective departments in a productive and positive manner
Reply reviews through websites such as Tripadvisor, Booking.com, Expedia
Update all the Guest Comments in the Opera Guest History.
Daily spotchecks of VIP rooms  
Take initiative to ensure that interactions with our guests are positive and productive.
Prepare welcome letters for VIP arrivals
Maintain Social Media websites such as Facebook and Instagram
Occasional lobby duties

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity, and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.