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5389 vacancies


Working time
Manager (team leader)
Fixed term contract




Education level

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Job Offer - Front Office Supervisor - Ibis Styles Diplomatic Area - Accor Jobs

ibis Styles

11/07/2019

Front Office Supervisor

Job Reference 505042 Profession Reception | Reception team member (m/f)

Hotel or Entity Ibis Styles Diplomatic Area

City
MANAMA
State
North Bahraïn
Region/Country
Bahraïn 
Ibis Styles Diplomatic Area Ibis Styles Bahrain has 95 rooms including 24 Suites. The hotel offers all inclusive deal buffet breakfast for everyone staying in the room and an unlimited free Wi-Fi connection. Ibis Styles Bahrain has lots of extra facilities such as: a main restaurant, a Sports Bar, a , one meeting room, a fully equipped gymnasium
Discover the hotel

Contract

Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 31-07-2019

Contact

Torres Myra
H6303-HR@accor.com
973-17386031

Skills

Level of Education
Bachelor / Licence
Areas of study
Hospitality
Professional experiences
1 to 2 years
Languages essential
English
Optional languages
Arabic

Essential and optional requirements

• Define the organization of work to be performed by the team, and supervise, co-ordinate and plan daily activities of personnel.
• Responsible for the Front Office, Cashiering, the guest information team.
• Ensure that the standards of the Brand and all associated procedures are applied on a day-to-day basis.
• Control the follow up of all procedures.
• Ensure that all entries in the logbook are read and followed up if necessary.
• Ensure that there are ample stocks of all items needed and initiate requisition for supplies running low.
• Report daily to the Asst. FOM (short meetings)
• Listen to the team needs and help them out.
• Train junior associates.
• Conduct meetings with junior associates.
• Monitor and report performance of the team to Asst. FOM, with regards to punctuality, efficiency, etc.
• Check credit limit report and follow up accordingly.
• Check discrepancy report and action accordingly.
• Perform any other duties that may be assigned from time to time by superiors.
• Make sure that ACCOR and Brand policies are respected.
• Co-ordinate all walkover within the properties.
• Monitor their performance on a constant basis ensuring all procedures are carried out correctly.

  • Opéra

Key tasks

• Responsible for the organisation and the quality of services delivered to the customers for the Front Office department
• Maintain good public relation with guests and customers.
• Ensure close co-operation with other departments.
• Maintain good public relation with guests and other Department.
• Develop a spirit of application, service and creativity in the team.
• Be aware of room status and also the competitors’ status.
• Maintain and improve quality service in Front office.
• Ensure that the Front Office team welcomes the customer properly.
• Be flexible to replace the colleagues in another department or in the other Accor Hotel Properties.
• Ensure guests are attended quickly and any complaints handled tactfully and diplomatically.
• Receive and deal with verbal complaints. Escalate to the Asst FOM when necessary.
• Ensure that there is compliance to all work legislation in the department.
• Assist in all Front of the House tasks.
• Inspect rooms to ensure standards and quality.
• Ensure the settlement of the Master folio opened for any travel agent or event inside the Hotel.
• Perform miscellaneous job-related duties as assigned.

ibis Styles and its people

Simplicity
Working procedures are simple and thorough.
The uniform is relaxed and comfortable.

Quality
Extended multi-skill training designed to create all-round.

Sociability and accessibility
Hotels on the human scale: every manager is accessible to staff and leads his or her team as a family.
The customers are accessible, the contacts are numerous and pleasant.