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7149 vacancies


Working time
Manager (team leader)
Fixed term contract




Education level

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Job Offer - RECEPCIONISTA (M/F) TURNANT - Mercure Sao Paulo Grand Plaza Paulista - Accor Jobs

Mercure

03/12/2019

RECEPCIONISTA (M/F) TURNANT

Job Reference 495135 Profession Reception | Receptionist (m/f)

Hotel or Entity Mercure Sao Paulo Grand Plaza Paulista

City
Grande São Paulo
State
SÃO PAULO
Region/Country
Brazil 
Mercure Sao Paulo Grand Plaza Paulista Adaptado tanto a uma clientela de lazer, como a uma clientela de negócios, a rede Mercure reúne hotéis que são todos diferentes mas com características comuns: profissionais de hotelaria apaixonados e atenciosos, locais com uma atmosfera calorosa, com um sentido de tradição e classicismo, um standard de qualidade garantido por uma marca de renome internacional.
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Contract

Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 05-12-2019
Gross annual salary : 1800 BRL

Skills

Level of Education
Bachelor / Licence
Areas of study
Other
Professional experiences
1 to 2 years
Languages essential
Portuguese
English
Optional languages
Spanish (Intermediate)

Essential and optional requirements

CMNET/TOTVS

  • Excel
  • Power Point

Key tasks

Overview of duties
"• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department's quantitative and qualitative targets "
Main responsibilities
Customer relations
"• Welcomes guests as soon as they arrive with due care and attention
• Helps encourage customer loyalty by developing friendly, personalised relationships
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks; provides a response as soon as possible
• Conveys the hotel image
• Helps bring certain brand concepts to life on a day-to-day basis (@ll the keys to the city, 10/10 programme in France, A/Club, etc)
• Respects the reservation commitments in full (basic vision or reservision ... depending on the country)"
Professional techniques / Production
"• Carries out all operations concerning guest arrival and departure in compliance with internal procedures
• Informs guests about the formalities, any special conditions relating to their stay and the services available
• Handles phone calls
• Applies the procedures of internal audit
• Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team
• Ensures that all guest documentation is up-to-date and available
• Makes the update of the information contained in the lectern and e-lectern
• Depending on the type of hotel, may handle reservations"
Commercial / Sales
"• Promotes the hotel's range of services in order to increase sales
• Applies and actively supports the hotel's pricing policy in order to increase REVPAR
• Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs
• Encourages synergy within the marketplace by applying the inter-hotel coordination policy."
Management and administration
"• Respects the procedures governing invoicing and cash operations
• Manages the cash under his/her responsibility
• May be asked to prepare and send reminder invoices to debtors"
Hygiene / Personal safety / Environment
"• Ensures that the workplace remains clean and tidy
• Knows and applies the hotel's security regulations (in case of fire etc)
• Ensures the safety of people and property
• Respects the hotel's commitments to the ""Environment Charter"" (saving energy, recycling, sorting waste etc) "

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.