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6314 vacancies


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Manager (team leader)
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Job Offer - WAITER / WAITRESS (CHINESE RESTAURANT) - SOFITEL KUALA LUMPUR DAMANSARA - Accor Jobs

Sofitel

13/08/2019

WAITER / WAITRESS (CHINESE RESTAURANT)

Job Reference 504697 Profession Restaurant | Waiter – Waitress

Hotel or Entity SOFITEL KUALA LUMPUR DAMANSARA Managed hotel

City
KUALA LUMPUR
State
West Malaysia
Region/Country
Malaysia 
SOFITEL KUALA LUMPUR DAMANSARA The first Sofitel in Malaysia opened its doors on 12th August 2017. The 312 room hotel is an integral part of a new 8.5 acre integrated development in the upmarket Damansara City. Strategically located midway between Kuala Lumpur and Petaling Jaya within close proximity to Kuala Lumpur Central, the sofisticated Sofitel Kuala Lumpur Damansara will be the first international hotel in the area and just a stone's throw away from Damansara City Mall. Sofitel Kuala Lumpur Damansara offers a range of state of the art meeting and events facilities in exceptional settings to accommodate business or social occasions.
Discover the hotel

Contract

Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 01-08-2019

Contact

CARMEN ANDREW
HA123-HR@sofitel.com
60327206688

Skills

Level of Education
Secondary professional education
Areas of study
General Studies
Professional experiences
1 to 2 years
Languages essential
English
Optional languages
Mandarin

Essential and optional requirements

At least a SPM Certificate
Has at least one (1) year working experience in a Food & Beverage industry
Able to converse in Mandarin will be an added advantage
Good guest passion
Good customer service and interpersonal skills
Positive and pleasant attitude
Able to work in a busy environment and stay calm under pressure

Key tasks

As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel.
Greet and seat guests and serve them in a professional and personalized way.
Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests.
Consistently monitor quality of food & beverage being served.
Practice excellent guest relations and attend to complaints / queries satisfactorily.
Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment.
Responsible for all service preparations before, during and after the service.
Ensure minimum wastage, breakage and spoilage.
Actively use up selling techniques to exceed guest expectations and increase revenue.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.