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6895 vacancies

Working time
Manager (team leader)
Fixed term contract

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Job Offer - Room Attendant - Houseperson - Mercure Queenstown Resort - Accor Jobs



Room Attendant - Houseperson

Job Reference 505280 Profession Housekeeping | Hotel team member (m/f)

Hotel or Entity Mercure Queenstown Resort Managed hotel

South Island
New Zealand 
Mercure Queenstown Resort Equally adapted to leisure and business customers, the Mercure network unites hotels that are all different but with common characteristics: professionals of passionate and attentive hospitality, the atmosphere of charmed places with a feeling of tradition and classicism, a standard of quality guaranteed by a brand with international renown.
Discover the hotel


Job Level Job
Fixed-term contract: No
Status Part Time
Anticipated Start Date 24-09-2019


Clara Mora Barrientos


Level of Education
Areas of study
Professional experiences
1 to 2 years
Languages essential

Essential and optional requirements

Impeccable grooming and presentation
Proven experience in a Room attendant position with a proven ability to meet cleaning, quality and brand standards (3 months minimum)
Ability to work independently and under time constrains
Competent in English language, both verbal and written
Adaptability and openness to work as part of a diverse and multicultural team

Key tasks

Overview of duties
• Is in charge of tidying and cleaning bedrooms, bathrooms and common areas every day. • Contributes globally to guest satisfaction and Mercure's image through the quality of his/her work and exemplary behaviour.
• Distributes towels and linen to other housekeeping team members.
• Collects used towels and linen from hotel rooms, ensuring hallways are clear of these items.

Main responsibilities
Customer relations
• Helps foster customer loyalty by developing friendly and personalised relations with guests
• Respects guests' privacy while working (for example, by respecting the ""Do not disturb"" sign)
• Takes guests' behaviour patterns into consideration, eg. knows whether to replace bathroom linen or not
• If asked, explains to guests how to use certain equipment
• Heeds any remarks made by guests and ensures follow-up
Professional techniques / Production
• Cleans and tidies rooms, bathrooms and common areas in line with the rules of hygiene and cleanliness and the procedures implemented by the hotel
• Ensures that rooms look attractive
• Checks that equipment is in good working order, informing the Maintenance department of any anomalies
• Ensures that guest documentation in the rooms is complete and up-to-date
• Applies the procedure for handling lost property
• Respects guidelines on the use of cleaning products
• Trains new staff members on how to follow hotel guidelines, policies and procedures.and maintain room cleaning and presentation.
• Handles hotel equipment, complimentary welcome gifts and room linen with due care
• Is responsible for cleaning and restocking the trolley every day
• May have to clear room-service trays
• Is responsible for the ""master key"""
Commercial / Sales
• Is familiar with the services on offer at the hotel, can inform and encourage guests if asked about them
Management and administration
• Respects recommended doses of cleaning products, thereby helping keep costs under control
Hygiene / Personal safety / Environment
• Ensures that the workplace remains clean and tidy by always respecting HACCP regulations
• Respects the instructions and safety guidelines for equipment used
• Applies the hotel's security regulations (in case of fire etc)
• Respects the hotel's commitments to the ""Environment Charter"" (saving energy, recycling, sorting waste etc)
• Sorts room linen in line with the hotel's procedures

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.