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6900 vacancies

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Manager (team leader)
Fixed term contract

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Job Offer - Reservation / OTS Ambassador - Sofitel Singapore City Centre - Accor Jobs



Reservation / OTS Ambassador

Job Reference 512469 Profession Reservation | Reservations Agent (m/f)

Hotel or Entity Sofitel Singapore City Centre Managed hotel

Sofitel Singapore City Centre World Class Hotels & French EleganceSofitel offers contemporary hotels and resorts adapted to today’s more demanding and more versatile consumers who expect and appreciate beauty, quality and excellence. Whether situated in the heart of a major city like Paris, London, New York or Beijing, or nestled away in a country landscape in Morocco, Egypt, Fiji Islands or Thailand, each Sofitel property offers a genuine experience of the French “ art de vivre”.Sofitel and its Ambassadors link the world with French Elegance across a collection of unique addresses offering their guests and partners a personalized service enriched with emotion, performance and a passion for Excellence.
Discover the hotel


Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 01-10-2019


Level of Education
Areas of study
Professional experiences
1 to 2 years
Languages essential

Key tasks

Job Responsibility:
• Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system.
• Report directly to the Reservation Supervisor
• Reservation Agent must work closely with all Front Office and Sales & Marketing personnel, and in particular, Sales & Marketing, providing lead advice and constant "feedback" concerning both enquiries and firm reservations
• Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone.
• Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel.
• Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum.
• Offer appropriate room types, price inclusions, upsell and handle price objections.
• Responsible for ensuring that all reservation filing is carried out daily.
• Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel.
• Take note of the reservation status to sell available rooms.

Position Requirements:
• Ability to communicate in English effectively.
• Good interpersonal and guest interaction skills.
• Meticulous and has an eye for detail.
• Good organizational and administrative skills.
• Knowledge of OPERA software is preferred.
• Service-oriented.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.