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6309 vacancies


Working time
Manager (team leader)
Fixed term contract




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Job Offer - Reservation Executive - ibis Chennai City Centre - Accor Jobs

ibis

12/07/2019

Reservation Executive

Job Reference 505084 Profession Reservation | Reservations Agent (m/f)

Hotel or Entity ibis Chennai City Centre Managed hotel

City
CHENNAI
State
East India
Region/Country
India 
ibis Chennai City Centre All over the world and at very competitive rates, ibis hotels offer their guests awell-designed and fully-equipped bedroom, as well as all the services of a moderneconomy hotel: 24/7 staff service, snacks and drinks at any time and breakfastserved from 4 am to midday.Quality of service is central to ibis, which pays special attention to the comfort of bedrooms, cleanliness and all the services essential to true hospitality. The 15 Minute Satisfaction guarantee and our ISO 9001 certification reflect that commitment.As well as the knowledge that they can eat and drink whenever they please, ibis guests also know that with 20 restaurant and café concepts, ibis offers an impressive range of varied and well-balanced food and beverage options.As the first hotel chain in the world to be awarded IS
Discover the hotel

Contract

Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 01-08-2019

Contact

Peter Dsouza
peter.dsouza@accor.com
0000000000000

Skills

Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
3 to 5 years
Languages essential
English
Optional languages
Hindi
Tamil (Working level)

Essential and optional requirements

  • Power Point
  • Opéra

Key tasks

 Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
 Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget
 Provide effective support to the team to enable them to provide effective and efficient services.
 Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
 Identify optimal, cost effective use of the resources and educate the team on the same.
 Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
 Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
 Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
 Handle additional responsibilities as and when delegated by the Management.