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7249 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

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Job Offer - Receptionist - Grand Mercure Wellington - Accor Jobs

Grand Mercure



Job Reference 516179 Profession Reception | Receptionist (m/f)

Hotel or Entity Grand Mercure Wellington Managed hotel

North Island
New Zealand 
Grand Mercure Wellington Mainly situated in the Asia Pacific region, Grand Mercure is a network of properties renowned for their individuality and the quality of the guest experience. From ski chalets and historic country manor houses to spacious apartments in outstanding locations, Grand Mercure encompasses hotels and apartments in prime city and country locations. Each stands apart due to the space, quality and comfort offered - and each one is original, expressing the spirit of their region.
Discover the hotel


Job Level Job
Fixed-term contract: No
Status Part Time
Anticipated Start Date 22-10-2019


Crystal Sisavath


Level of Education
Areas of study
Professional experiences
1 to 2 years
Languages essential

Essential and optional requirements

Professional Phone Manner
Previous Customer Service experience
Positive Attitude
Assisting Assistant Manager
Check In/Check Out Guests

  • Excel
  • Power Point
  • Word
  • Fidélio
  • Micros
  • Opéra

Key tasks

Part Time (Minimum 8 hours)

Ability to work on a rotating roster
Able to work under pressure
Organisation Skills
At least 6 months previous experience in Front Office Operations in hotels

Main Purpose of the Job
Provide guests with friendly and efficient service related to arrival, departure and any guest queries.

Key Duties
Ensure professionalism and accuracy with information and billing during arrival and departure.
Achieve an accurate and logical work sequence.
Follow procedures for cash and security on front desk.
Ensure reservations have correct tariffs and up-sells.
Ensure messages are accurate and passed on promptly.
Provide business centre services as required, with correct charges posted for guests.
Positively respond to all queries (both internal and external), redirect to departments as required.
Maintain a positive selling approach to maximise yield in both occupancy and rates.

Grand Mercure and its people

At Grand Mercure we care about your career. We understand that for you, the art of hospitality is not just a job but a profession so the training you will receive will be world-class.