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5281 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

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Job Offer - Receptionist - Queens Hotel Cheltenham - MGallery by Sofitel - Accor Jobs




Job Reference 492971 Profession Reception | Receptionist (m/f)

Hotel or Entity Queens Hotel Cheltenham - MGallery by Sofitel Managed hotel

South West (England)
United Kingdom 
Queens Hotel Cheltenham - MGallery by Sofitel MGallery is a Collection of high-end hotels all around the world. Each hotel of the Collection stages with talent a unique personality and story, experienced by guests through its architecture, interior design and services. Each hotel is inspired by one of the three typical atmospheres of the Collection. Some hotels present 'Heritage” origins, places filled with history; others reflect an aesthetic universe, a style, the “Signature” of a personality that contributed to their creation or decoration; still others promise a relaxing time, “Serenity,” in a natural or urban retreat.
Discover the hotel


Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 27-05-2019


Marco Colombo
01242 514754


Level of Education
Vocational education
Areas of study
Professional experiences
1 to 2 years
Languages essential

Essential and optional requirements

  • Excel
  • Word
  • Opéra

Key tasks

Overview of duties:
• Welcomes guests and takes care of them from arrival through to departure.
• Contributes to guests permanent satisfaction by providing high quality services throughout their stay.
• Helps meet the departments quantitative and qualitative targets

Main Duties:
• To maintain and, where possible, exceed the standards indicated in the MGallery Benchmarks manual.
• To be able to competently recount the hotel story to clientele
• To be aware of the Front Office Policies & Procedures and adhere to them at all times.
• To make yourself familiar with the Hotel facilities and services.
• Assist with any queries that may need to be undertaken and, at all times, maintain confidentiality, particularly with regard to guest details and records.
• Assists guests as required with, but not limited to: theatre, airline, rail tickets, courier service, luggage, car parking and restaurant reservations
• To ensure that your work place is kept neat and tidy as well as restocked at all times.
• To ensure that a high standard of personal hygiene and dress is maintained.
• Be fully conversant with Opera Front Office system and undergo all training that is required.
• To up-sell at every opportunity, in order that revenues are maximised and the hotel achieves the highest yield possible and to provide a more enjoyable stay for our guests.
• To cross-sell within the other departments of the Hotel i.e. food and beverage outlets.
• To start duty at the correct times and finish when the work of the shift has been completed.
• To take and record any reservations as per our Signature procedure and to check that all instructions have been carried out and entered into the computer properly.
• To adhere to the shift checklists in order that the daily tasks for the shift are completed.
• Carry out such tasks according to the Front Office Policies and Procedure, in order that the departmental standards are continually met.
• To know how to handle and react to guest complaints and to make known any issues to the Front Office Management Team and to the relevant departments concerned.

• To carefully record the details of guests with loyalty cards, in order that they receive the correct benefits.
• To be responsible for the updating and maintenance of guest profiles.
• To take special care with the handling of computer reports.
• To give the utmost respect when dealing with the handling of keys and floats and to ensure that the credit policy is adhered at all times.
• To check and balance the end of shift. To carefully prepare your reconciliation for the night concierge and ensure your float is balanced to the agreed amount.
• To issue and log details of clients wishing to use safety deposit boxes, as per the Front Office procedure.
• To treat all employees and guests with respect and be polite to each other


Our commitment is to give all MGallery employees the opportunity to live the passionate experience of becoming talented and considered Actors and Directors. In this way, each and everyone can gain fulfillment, benefit from other hotels best practices and become a talented professional in a franchised and managed high-end hotel network.
To give employees the passionate experience of becoming talented & considered Actors and Directors through which they gain fulfilment as well as  learning an high end trade in a hotel network composed above all of  franchised and managed hotels.