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4218 vacancies


Working time
Manager (team leader)
Fixed term contract




Education level

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Job Offer - Receptionist - ibis Saigon Airport - Accor Jobs

ibis

28/02/2019

Receptionist

Job Reference 467271 Profession Reception | Receptionist (m/f)

Hotel or Entity ibis Saigon Airport Managed hotel

City
Ho Chi Minh
State
South
Region/Country
Vietnam 
ibis Saigon Airport ibis Saigon Airport is a 6 minutes' walking from Tan Son Nhat International Airport and 6 km from the city center. It is the unique international economic hotel located in the dynamic district of Tan Binh. The 282-room hotel features complimentary WIFI and Internet access, restaurant, Sky bar, pool, gym, sauna, steam and 4 meeting rooms. All rooms feature LCD TV, safe and complimentary WIFI.
Discover the hotel

Contract

Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 01-10-2018

Contact

Nhu Nguyen
h9468-hr1@accor.ccom
+84 38485556

Skills

Level of Education
Bachelor / Licence
Areas of study
Hospitality
Professional experiences
1 to 2 years
Languages essential
Vietnamese
English

Essential and optional requirements

• To ensure that all guests who stay at the hotel are completely satisfied and all interactions with them is handled in a very professional manner right up to the payment of the bill.
• To carry out all the day­to­day Front Office operations associated with the guests.
• To manage the hotel petty cash and the sale of rooms in the hotel.
• To assist the Guest efficiently, courteously and professionally in all Front Office Duties, as per internal procedures.

  • Opéra

Key tasks

• Ensure that the guest service is excellent so that he/she will return to the hotel.
• Update Guest history.
• Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.
• Know the pricing policy of the hotel.
• Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible.
• Follow up on the guest requests and ensure it is done or offer alternative solution.
• Own the problem, solve it and follow up, involve your supervisor when it is necessary.
• Ensure that the service offered and the provisions provided to the guests are up to company standard.
• Ensure that the service provided to the guests will win their loyalty to return to the company.
• Provide wake-up calls as requested by the guests.
• Inform the guest of all the conditions related to their stay in the hotel.
• Forward any messages received for the guest.
• Forward all relevant information to the other departments in the hotel.
• Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels.
• Perform miscellaneous job-related duties as assigned.