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7406 vacancies

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Manager (team leader)
Fixed term contract

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Job Offer - Operations Manager - Sabah International Convention Centre - Accor Jobs

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Operations Manager

Job Reference 516900 Profession Hotel and site Managers | Operating Manager (m/f)

Hotel or Entity Sabah International Convention Centre Managed hotel

Kota Kinabalu
East Malaysia
Sabah is moving towards high-end tourism with the construction of its first dedicated convention centre. A prestigious development by Yayasan Sabah Group encompassing 15 acres of land with a total built-up area of over 92,000 m2, the Sabah International Convention Centre (SICC) is targeted for opening by 2020.

The SICC offers 5,300 m2 column-free convention hall, 5,300 m2 exhibition hall alongside with 20 meeting rooms, 4 VVIP meeting rooms and 3 VVIP lounges as well as a world standard performing arts hall with a permanent two-tier seating for l,250 audiences.


Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 02-12-2019


shaukhi hashim


Level of Education
Bachelor / Licence
Areas of study
Food and beverage
Professional experiences
6 to 10 years
Languages essential
Optional languages

Essential and optional requirements


* Diploma / Degree in Hospitality / Business or related fields

* Minimum 5 years’ exposure as an Assistant Operations Manager or Hotel Manager role particularly in 5-star Hotel or Convention Centre

* Excellent revenue management skills with experience of budgets, P&L’s forecasting

* Highly focused and have excellent communication skills and practices a hands-on approach of management style

* Effective problem solver and confident in making operational decisions

* Ability to lead and inspire the team to achieve organizational goals

* Familiar with the latest trends within the industry regarding equipment and service delivery.

Key tasks


* Responsible for managing all operations according to the standard operating procedures (SOPs) and policies of the complex

* Lead and guide the team on a day to day basis by monitoring duty rosters, assigning daily tasks & responsibilities, conducting operational briefings and managing personnel issues

* Daily supervision and monitoring of all departments to ensure their smooth and efficient operation at all times

* Oversee the reservations of all exhibitions, conventions, meeting rooms, functions, special events and outside catering etc

* Ensure that all instructions and tasks relating to complex operations are communicated clearly and effectively within the team and other relevant departments to ensure all details are correctly updated and executed

* Compiling and managing annual budgets and financial plans as well as controlling expenditure of operational departments

* Management of checklists, control systems and employee performance

* Provide labour costing information for each function and maintain documentation records for inventory, labour cost, and food cost etc

* Establish and implement communication channels to interact with guests in order to obtain their feedback and assist with the resolution of problems

* Deal with Suppliers / Vendors for quality products involving Purchasing team and providing performance assessment of vendors on a frequently basis

* Assist Director of Operations with day to day operational matters

* Ensure compliance with health and safety legislation, Halal, HACCP and licensing laws

* Recruit, train and supervise associates within the department

* Monitor the quality of products and services provided with the complex

* Provide a weekly operational report to the Director of Operations with regards to the forthcoming week’s events, manning, budget and revenue targets etc

* Ensure business initiatives are implemented with consistent communication among the complex Operations team