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5387 vacancies


Working time
Manager (team leader)
Fixed term contract




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Job Offer - Night Manager - Novotel Wellington - Accor Jobs

Novotel

12/07/2019

Night Manager

Job Reference 505076 Profession Reception | Night Audit (m/f)

Hotel or Entity Novotel Wellington Managed hotel

City
Wellington
State
North Island
Region/Country
New Zealand 
Novotel Wellington Designed for natural livingNovotel, the Accor group’s mid-scale brand, has nearly 496 hotels and resorts in 58 countries, located at the heart of major international cities, in business areas and tourist destinations. With a homogenous service in all its hotels, Novotel contributes to the well-being of business and leisure travellers: spacious and adaptable rooms, balanced meals 24/7, meeting rooms, caring staff, dedicated children’s areas and fitness rooms. Novotel hotels are also pioneers of sustainable development by participating in the Green globe global certification programme.
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Contract

Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 26-07-2019

Contact

Selena Glen
h3276-hr1@accor.com
044951083

Skills

Level of Education
Others
Areas of study
Hospitality
Professional experiences
1 to 2 years
Languages essential
English

Essential and optional requirements

  • Excel
  • Power Point
  • Word
  • Micros
  • Opéra

Key tasks

Key Objective

Proficiently operate the Front Desk including the checking and preparing of reports and statistical information in accordance with service standards and procedures during the night shift. Take responsibility for the safety and security of the building responding to emergency situations and any guest concerns within guidelines

Key Duties

• Actively participate in weekly Front Office meetings, where possible, respecting the confidentiality of issues, which may be discussed formally or informally.
• Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
• Totally conversant PMS and balance procedures. Run reports and draw up statistical information as required by finance policies and procedures and as requested by the Front Office Manager.
• Complete computer system backups and save in accordance with finance policies and procedures.
• Supervision of night lobby services including car parking and portering, ensuring guest arrivals and departures are as efficient as possible.
• Be aware of room availability and sensitively manager overbooking situations where late night “bumping” is required.
• Ensure telephones are answered promptly and professionally following service procedures
• Ensure the cleanliness/neatness of the hotel including back of house areas by monitoring night cleaning activities
• Programme wake up calls ensuring these are received. Order newspapers as necessary.
• Fully aware of the action to be taken and ensure the safety of guests and staff in the event of an emergency such as fire, armed hold up or bomb threat in accordance with procedures laid down in emergency policies and procedures
• Research, recommend and liaise with the Front Office Manager regarding procedures to improve the overall efficiency of the department.
• Report immediately to the Front Office Manager or EAM unusual occurrences or security issues, ensure correct documentation has been completed
• Ensure maintenance requests are completed and forwarded to AM shift Assistant Manager. Call Chief Engineer in emergencies.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
• Any other duties assigned by your Manager.
• Strive to implement the Accor Asia Pacific Service Vision and demonstrate active use of the Accor Values.

Financial/Asset Responsibilities/Duties
• Assist in the development of the Annual Business Plan and Financial Budget; use this as a guide to control expenditure during the financial year.
• Facilitate the smooth running of the department through adequate supply of materials and equipment.
• Adhere to the department budget through the Purchase Order System and inventory controls.
• Pro-actively control costs by being aware of forecasted business and targeted profitability, whilst maintaining standards.
• Assist supervisors and staff to present neat, clean and functionally operating outlets to protect their long-term investment value.
• Carry out regular programmed maintenance on all service equipment.
• Maintain confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic.
• Utilise internet and email in conjunction with Accor Internet and Email policy.
• Report any damages to Hotel, guests or staff assets on the appropriate incident report form and investigate as required.
• All capital and Non-capital expenditure must be approved by the GM.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit.
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster". To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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